HerolÉ-reisen Gmbh

Beware of Herole. We were canceled a week before the bus departs because of the alleged lack of personnel on the part of the bus company. We were then offered a Flixbus, other bus companies would not be available. After consulting several companies, it turned out that Herolé had never had a bus for us and had rejected all offers from the bus companies due to high costs. The calculations at Herolé do not fit in front and back. The availability was ebe ... – show

• Útil
• Inútil
• Responder

I'm really disappointed with Herolé. In previous bookings everything worked timely and professionally. Nothing works anymore. Employees are poorly accessible. You're just being comforted. No one can give information on how long the processing takes. A small chronology: 07.09.22 — First enquiry for booking a class trip to Dublin 12.09.22 — Offer delivery. On the same day Please revise. 29.09.22 — Submission of the revised offer na ... – show

• Útil
• Inútil
• Responder

It used to work well with Herole. This year (2022) we can't report well. When the travellers were billed, false warnings were sent by travelers of other foreign travel groups, the accessibility was catastrophic (more than a week waiting time for reply emails — on the phone it is only: write ne Mail). This is the main argument for Herole, as the financial management with the students: so much work has done al ... – show

• Útil
• Inútil
• Responder

No more Herole! I had to cancel my journey due to illness. Despite travel cancellation insurance, Herole does not want to repay the paid money. Mails are sometimes not answered! Terrible!

• Útil
• Inútil
• Responder

Actually good all-round service, but recently frequent changes of specialist workers and bad communication.

• Útil
• Inútil
• Responder