Paprika Indian Takeaway

I ordered a Biryani via the Just Eat app, in the “comments” section I requested a madras sauce. When the meal arrived it came with a creamy lentil sauce. I called Paprika to query the order and was rudely told they don’t read comments I should have telephoned the request through. I’m just glad I didn’t comment on an allergy ! I raised a case with Just Eat who said they can’t ask vendors to read comments suggested I should have telephoned it through. That ivsuggests renders the App pointless, I may as well just telephoned the vendor in future. Paprika’s response was rude obstructive, I will not use them again. I binned the meal.

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If I could give this less than a star I would have waited an hour and a half for the food bear in mind it was just chicken tikka masala chips rice and two lots of naan bread. I called up to see where it was after an hour he told me it was on its way. Waited another 10 minutes he said it was leaving soon I said it was getting late and he said it wasn’t bear in mind it was nearly 12. Finally arrives then realise one naan bread is missing the chips are uncooked in the middle the masala was cold would never order from here again terrible food terrible service

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Following an online order I plated up my meal and tucked in. Unfortunately within a few mouthfuls I found a metal press stud within the Chicken madras. I called the restaurant immediately, they took my contact number and i'm still awaiting a call back. They did offer there and then to replace my meal but as you can imagine I wont be eating from there ever again as I consider this to be a food hygiene issue and could have caused severe issues if swallowed. I have decided to give until the end of this week until I escalate.

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Vegetarian main had bits of chicken in it. Safe to say I am deeply upset at the lack of care given to prepare vegetarian/meat options. Will never eat here again and I wish I had seen these reviews before I ordered!!

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We have used Paprika for years. We have never been disappointed. Tonights lamb saag balti (madras hot) was outstanding.

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