Vanilla Ice Cream Parlour

Entered the store stood at the counter got blatantly ignored. Then after a wait was told won't be a minute. Partner toddler off to the loo leaves me to he served. Comes back ages later I'm still stood waiting. Lady was taking her time very slowly to make a drink while another member of staff was stood at a vacant table reading and playing with a menu. Another customer walked in got put before me as his child was all over and and loud so I chose to walk out and attend the store 2 doors away where I met a lovely woman and was given the service I required. I simply wanted a coffee. I am customer service also the service I was given you should loose those staff or close those doors and re train...

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The biggest no no that really put me off was that the staff (mostly youngish women) did not seem to adhere to proper hygiene routine before preparing food. It really put me off and had I seen that before ordering I would have wandered off. I watched more than one server eating a sandwich behind the serving counter where food is prepared. That is off putting. And it happened more than once with other staff also eating . So, instead of ordering ice creams, we decided to leave. It is a shame as we have been a number of times in previous years and happily eating men ice creams as a family tradition. I think that tradition ends this year.

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The ice cream was great, I loved my biscoff Milkshake and the kids loved their waffles and Ice cream. Only slight bug bare was the music was on loud. I sound like a grandad but on the upper deck sat under a speaker you had to shout to talk. We moved seats but just a little annoying. Ice cream though, which is the important bit was great though

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The restaurant is designed as a classic American ice cream parlor, but with a modern twist. It is very clean, the service is excellent, and the prices are reasonable. The quality of the food is exceptional – the cakes, milkshakes, everything is just perfect. I highly recommend this place.

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Sundaes massive not what I was expecting took a while to finish and real good milkshakes well worth it ……………………………..

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