1 /5
Valoración media
★
Terrible. The only bad memory of our wedding. The only bad memory of our wedding. We recently married and booked at this hotel to spend a few days 2 suites with 2 bedrooms and 1 suite on the attic, all with jacuzzi for us and our family. We stayed at the hotel a month ago to make sure everything was okay, and we asked them to reserve a certain room for us to which we were told that there was no problem. What was our surprise when we arrived with our wedding clothes and they told us that the same day they had given our room to another couple because they were just married. From there everything got worse: they left us a note in the room, they were confused and the name of my husband and the name of another instead of mine. The rooms had a serious lack of maintenance, the wallpaper was solid, the TV didn't work well... The beds were terrible and we had to call because I had loose legs in some of the rooms. There was a lack of cleanliness, dead insects, hair and rubber stuck in a very visible place in the jacuzzi. We had to ask for towels because it wasn't enough. For the other rooms we saw how they were cleaned and in ours we had to call several times and they still did not pass. The bar in the swimming pool, the spa and the restaurant in this hotel has been closed. To have breakfast, we should go to the next hotel and the buffet was a disaster and the food of average low quality. During the second night they celebrated a wedding party at the hotel, as it is not prepared for this kind of event, the music was heard very loud in the rooms up to the hours. In short, we are very disappointed. We cannot recommend this hotel to everyone. We have recently married and we have booked in this hotel for a few days 2 suites with 2 bedrooms and 1 suite in the penthouse, all with jacuzzi for us and our family. We stayed at the hotel a month ago to make sure everything was okay, and we asked them to reserve a certain room for us to whom they told us that there was no problem. What was our surprise when we arrived with our wedding clothes and they told us that the same day they had given our room to another couple because they were newly married. From there everything got worse: they left us a note in the room, they were confused and the name of my husband and the name of another instead of mine. The rooms had a serious lack of maintenance, the wallpaper was peeled off, the TV didn't work well... The beds were terrible and we had to call because it had loose legs in some of the rooms. There was a lack of cleanliness, dead insects, hair and rubber stuck in a very visible place in the jacuzzi. We had to ask for towels because it wasn't enough. For the other rooms we saw how they came in and in ours we had to call several times and they still did not pass. The pool bar, the spa and the restaurant were closed. We had to go to the next hotel for breakfast. The breakfast buffet was a disaster and the food was of poor quality. In the second night they held a wedding party at the hotel, which, as it is not prepared for this type of event, the music was heard very loud in the rooms up to late hours. In short, we are very disappointed. We cannot recommend this hotel to everyone.