Buyer beware!!!!! Purchased a refurbished Jura ENA Micro 9 from this company. It was dead out of the box...Jura sent me a replacement one from their so called service facility in Manheim,PA called Bates Enterprises. This is where all refurbs come from and Jura needs to change facilities because the replacement stopped working after 3 weeks...Error code 2. I emailed Jura and they cannot send me a replacement so I have to get it repaired through Bates!!! Awesome idea Jura!! I called the gentleman from 1st in Coffee and told him that his website states that all refurbished machines are in perfect working condition and asked him what the f... does that mean and that it is false advertising and d...
I received a defective coffee machine and was surprised to learn I had to pay for shipping to return it. More suprised at the UPS store when I heard that returning the machine was going to cost me $45. Half the cost of the coffee maker itself. I emailed the owner and requested a refund of the cost of return. It is not my fault I received a non-working coffee maker but apparently the company takes no responsibility. Just acts as middle man for Capresso coffee makers. I encourage would-be buyers to look elsewhere as you may get a lemon and pay for it anyway. I still don't have a refund so thus far out about $150 for nothing but a waste of my time and frustrations. Now I see the many reviews co...
I have bought at least four Jura espresso machines from this business, for friends, my offices, and my homes. The customer service is exceptional, and the recommendations have always been reliable. I've purchased three Jura E8 machines, and I've had no issues with any of them. My latest Jura E8 arrived with a minor crack in the plastic reservoir, but after I called, I received a replacement reservoir within just two business days—truly impressive speed. Many years ago, my first Jura machine required servicing, and the service was both prompt and professional. I won’t shop at big box stores or malls.
I never received the items I paid for. USPS stated that the label was created, but the item never shipped. The customer service was horrible. The man was very rude. Each time the response from the representative was unprofessional. I had the same representative each interaction. The company will not refund my money. As a company that represent a high end company like Jura, I expected better care.
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We received an item that was damaged during shipping. They initially offered to send a replacement part, but considering the situation with the machine, they kindly agreed to accept the return. The staff has maintained constant communication regarding the return status. I highly recommend them for all high-end coffee machine purchases.
They sold me a defective rancilio silvia espresso machine and told me I had to ship it back to NJ. after telling me it wasn't defective. I highly recommend buying one directly from the company and not here. Save your hard earned money and spend it elsewhere. No stars wasn't an option. They ripped me off!
I felt I was bothering the male owner by asking questions about the two different espresso machines I was interested in. All I wanted was some basic information as to why he preferred Jura vs DeLonghi. He was short and rude, so I spent $1,500 at Costco (AMAZING deals).
Worst customer service. Rude, not helpful and bad attitude. Don't order online either because they don't welcome returns and don't provide return shipping label or make it easy for their customer.
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Don’t buy from this terrible company, I’m sure it’s about to close. I bought a coffee machine for $1000 and my milk doesn’t even froth. No returns, total BS.
I had a fantastic experience! I appreciate the time and guidance you provided in helping me make the right choice. I highly recommend this place!
