"This is an amazing place! There’s a spacious room with an indoor pool and plenty of parking. They even allowed us to park our car for free for a week while we traveled. The staff was very friendly. We also enjoyed sitting at a lovely bistro table outside, and the grounds are well-kept. The lobby is huge, too. I loved my experience here!"
This place is not what the website makes it out to be. It truly was a terrible experience. My fiancée and I stayed in the deluxe king suite, which I believe is the second nicest set of rooms they have. The entire bad experience begins with simply getting to our room. After walking for what seemed to be a quarter mile from the lobby to the room, we finally get there, and the door is dead bolted shut. So we had to wait outside our room for 10 minutes for a maintenance person to come and unlock the door. The room comes with a jacuzzi tub and rain shower. The jacuzzi tub was not cleaned when we checked in. There were hairs from someone’s head and from “somewhere else” on someone’s body all withi...
The night check in person was incompetent. Our room was 466. He told us to go down the hall to the elevator. We carted our suitcases, walked a very long distance and the elevator was not working. I called the front desk and was told that the 4th floor is really the 1st floor. He told us to walk back and down a corridor. After a very long walk we find room 466. Only problem was the room was occupied. I called the front desk and he told us we had to walk back to the front desk which was quite a distance away and he would see if he could find us another room. He found us a room on the 3rd floor which was down a flight of stairs and quite a distance again. We had someone walk with us otherwise w...
Horrible experience. Went for business meeting and decided since convenient to stay there. Rooms and corridors were dingy, old, and the A/C was cranking out and the thermostat wasn't working. After dropping my bag stopped by desk and showed them what was happening with the thermostat and asked that they look at it while I had dinner. Of course the restaurant and lounge wasn't open except I think they said Thur-Sunday or something like that so had to get an uber to take me into Tarrytown (website never said anything about this lack of food/beverage). Returned about 10 pm and went to bed and discovered that no one fixed the thermostat and it blew COLD air all night long= I was just miserable....
The bed and pillows are amazing I slept there for two nights and I had the best experience ! Staff was friendly and locals so they were filled with the knowledge of the history of sleepy hollow which is always fun to explore! With knowledge of Romaric views and restaurants locally with beautiful stunning views! Definitely returning, this is the perfect getaway for couples and even weddings especially ! Definitely look for the manager of the hotel Lillian ! She is so lovely to speak with and so helpful for all you needs to make it a lovely experience also they have an amazing indoor pool! That is open now! Wish I new ahead of time but I will be prepared for sure the next time. Stunning outsid...
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I stayed here for one night on April 1st. Although there was an event happening, it didn't impact my experience or my group. I enjoyed the pool, and the front desk staff were very accommodating. My room, a basic double, was clean and the beds were comfortable. I had trouble tuning into the channel I wanted for March Madness, but I was able to watch it on a larger TV in another room with my party. The restaurant wasn't open during my stay, but there were reasonably priced snacks, drinks, and low-alcohol beverages available at the front desk. Despite the event, there was plenty of parking available. The grounds were well-kept, and I would definitely consider staying here again.
The hotel is in a great location but that's just about the only thing going for this hotel. The rooms were dated and not exactly clean. The furniture had also seen better days. The weirdest thing that happened during our stay was someone random knocked on our door at 10pm saying he wanted to fix our tv when we didn't ask/need it to be fixed. It was at that point we also realized there was no phone to call the front desk. After calling the front desk from my mobile, they apologized but were not that really that sympathetic. Do not stay here.
Although the location is very convenient, the room itself was in poor condition and smelled highly of cigarette smoke. At one point during our stay we could actually smell cigarette smoke coming out of the vent above the shower. The staff were all kind and helpful but unfortunately the room itself was a let down rips and holes in the couch in our room, strange discoloration on our sheets and so on. I even went home still with lingering cigarette smoke in my hair, and I am not a smoker. Unfortunately I would not stay here again.
Lillian at the front desk was incredibly sweet and hardworking. She even warmed up the dinner I had brought with me. My room was clean, and the bed and pillows were exceptionally comfortable, allowing me to sleep quite well despite being in an unfamiliar place. The only downside was the breakfast, which was quite pricey for just two options. Although the meal was well-prepared and delicious, it cost three times what I would normally pay at home. The property itself is beautiful.
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Booked three rooms in January as part of a family weekend. My room was clean and spacious. The furniture could use an update. My bath jets did not work, and the lighting system in my brother's room and fan in the bathroom did not work properly. I'm glad to know that the hotel is undergoing renovations. We all especially enjoyed the pool and lobby setup. Lonni at the front desk was so helpful and friendly and also Jose at the restaurant/bar. We will definitely return!
This is an amazing place! There’s a spacious room with an indoor pool and plenty of parking. They even allowed us to park our car for free for a week while we traveled. The staff was very friendly. We also enjoyed sitting at a lovely bistro table outside, and the grounds are well-kept. The lobby is huge, too. I loved my experience here!
