My friends and I visited Al Feena on Saturday 29/12/18. We had sat down and ordered our Shisha and realised it was very cold through out the entire place. There didn't seem to be sufficient heaters around and the ones available were too heavy to move around by the staff. However, a very kind gentleman called Hashim was able to provide some warm blankets and attended to our needs. He even recommended some restaurants to try out during our visit in Leicester. I look forward to visitng Al Feena again, the shisha was lovely and staff were kind and welcoming.
Location was perfect , food and desserts was on point ..... freshhhhh. The crew was amazing especially amirahhh, made myself and friends feel very welcomed. Amirah was very humble and really helpful .... coming over the table couple times making sure we all felt great . First time going to the sheesha cafe and overall the experience was 100% perfection. Thanks guys and especially amirah ... I’d definitely travel from Birmingham to come again.
Having tried all of the cafes in Leicester region, I come to conclusion that Al Feena is the best. Consistently deliver high quality shisha thick clouds of smoke, non harsh and lasts long time. They have never messed up my shisha order Customer Service is great. The manager (Ahmed), and his staff make me feel very welcome and part of the Al Feena family any problems and they are there to help
The service at this restaurant is extremely slow, despite having a lot of staff on hand. The waiters spend more time socializing with their friends at tables instead of attending to customers. The shisha is good, but overall it was not a pleasant dining experience.
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I tried shisha here for the first time and I must say the shisha was good, as well as the food and desserts. The service was a bit slow but other than that, everything else was great. I would definitely come back here again when visiting Leicester.
This restaurant is amazing, offering fantastic shishas and delicious food. The service is excellent with friendly staff members. I had a decent experience when I went with my friends and I definitely plan on going back more often.
thanks jess for your prompt n effective service the waffle came out to me in record time.of 5 mins previously i had to wait much longer. the waffle was lovely light n fluffy just how me and my friends like it
Came here for the first time and dentintely will be coming back, very friendly and welcoming staff and the customer service is great. Do recommend anyone
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Excellent service, desk staff, aleem always wipe we have what we need or if anything else else is needed.
Really nice environment and friendly staff especially Aleem, he was very helpful and has a great smile
