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"The manager, Alvin, was incredibly friendly and extremely helpful."
Teléfono: +16307174944
Dirección: 296 S Route 59, 60540, Naperville, United States
Reserva, Reservación
Ciudad: Naperville
Platos: 10
Categorías: 5
Reseñas: 1294
I went inside, and the manager greeted me right away, almost as if she anticipated there might be an issue. I explained that I was missing one roast beef sandwich. She quickly responded, "Oh, looks like the other one is right here," and she went to get it for me. I was genuinely taken aback by the exceptional service, especially since most fast-food places usually require you to show receipts or check your bags. I was very pleased and appreciated the excellent customer service!
This place is a joke. Ordered Reubens and hot cakes. The hot cakes were literally FROZEN. And the meat uncooked and tough to chew. Spoke with manager Logan who offered a full refund. Went in today to get said refund and the manager on duty refused, WAVED HER HAND IN MY FACE SAYING “GO GO”, and refused to give me her name or the promised refund. So unprofessional and uncalled for. Disgusting food and employee attitudes too.
I would give them a zero If I could. I ordered 2 chicken bacon Swiss sandwichs tonight both of them were undercooked . Had to go back to have them remake. I will never go to this Arby's again !! Also manager and a young man opened the sandwichs that I gave back to them to check if they were indeed undercooked. I didn't see either of them wash there hands after handling eaten food so Gross disgusting.
I ordered on the Arby's app and it was very easy to place order and modify my choices. This Arby's was very clean and the food was ready at the time I chose for pick up. The staff friendly and courteous. I ordered the two for six menu and got a classic roast beef and a crispy fish sandwich. Both sandwiches were very tasty! I will definitely be going back here for my lunches! Reserva una mesa ahora
Jayhlin the cashier and Sandra the manager were extremely pleasant to dine with. They offered me warm greetings upon arrival, great customer service while ordering, and even asked how my meal was after I was finished eating. I told them it was great and that I will be choosing to dine with them again whenever I’m in the area on lunch break.
I had higher expectations for the food! The Chicken Bacon Swiss sandwich was quite disappointing. The chicken was dry, and it definitely didn’t taste like Swiss cheese. It looked nothing like the picture in the advertisement. It's a shame because Arby's usually gets it right!
