Went there for the free birthday pretzel that Auntie Anne's advertises. App was glitchy and the barcode would not show up even though the birthday was on there. Staff was rude about it and dismissive and acted like I was a nuisance.Still made my order which they proceeded to forget two items and acted annoyed when I pointed that out.I understand working at Auntie Anne's at a dying mall is probably not ideal. But most people don't like their jobs and can get through the day without making other people feel like a guttersnipe.
Penny was incredibly rude! I had my kids with me, and they were excited to order mini pretzel dogs. I understood they would take 5-10 minutes to cook, so I decided to wait for them, even though I was dealing with some toddler tantrums. Penny rolled her eyes and gave me nothing but attitude. Then, when I asked for a receipt, you would have thought I was asking for a refund, as she seemed really annoyed. I won't be returning, especially if Penny is the one serving me.
They will just give you the old pretzel’s and always say they are fresh. Not fresh at all. Staff always want to get tip. They will push you to do so by asking multiple times to look at the screen to tip. If you don’t tip they will be very rude and the lady just threw the napkins when asked for..You are already overpriced and give not so fresh pretzels. I can’t spend more on tips when I’m not satisfied with the service
We decided to sit down and wait for the pretzel to be prepared. After about five minutes, we went back to the counter, and Penny looked directly at us with a scowl but didn’t give us our food. Instead, we had to wait in a long line again. Eventually, we got our pretzel and moved on. However, the food was very disappointing. It was burnt, overly dry, and largely inedible. I will not be coming back to this location.
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Totally bad experience. Staff was having attitude and chewing gums during work. Didn’t know what was customer order. If you don’t want to work so don’t. Food was burnt and tasted very very bad.
It was a very bad experience. the attendant at the mall location had an attitude. This is the second time it happened at this location. I won’t buy anything there again.
They have the BEST service in White Oaks Mall! Friendly and very welcoming. Went the extra mile for me
Pretzels were very dry, even with cheese sauce. Couldn't finish them all. Service was very rude.
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Pretzels are always cold. They’re overpriced and staff has attitude.
$3.72 small Lemonade for my 5 year old seems a little pricey
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