Auntie Anne's Pretzel

On top of my original complaint, the item was cold likely because they never put it in the heater. This is one of the worst experiences I 've had with this location. My original complaint is I had earned a free pretzel item reward and selected redeem now when I was next in line after a group that I thought had already ordered but I guess decided to make 3 more separate orders. I stood there next in line for over 10 minutes so my earned reward which had not been redeemed expired . The cashier put the code in manually and I paid the remainder for my lemonade mixer which is severely overpriced at 50 cents more than the regular which is already overpriced. After I paid the difference and was wai...

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Two times in a row I went to this location in River Oaks Mall. I asked how long before pretzels are done. Every time they say 10mins. Then no they don’t expect or seem as if they want you to wait. Literally the vibe they give you. So I start walking off just for them to start putting butter on pretzels. Second time there 30mins after the mall is open on a Sunday there’s absolutely nothing ready to they’re getting ready to make the first set of pretzels. No, let me not lie you can order a drink only, because that’s the only thing that be ready. Just so unprofessional!Went back today and it was a huge difference! There was two workers who seem new and the one man who was cooking was great! He...

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No salted pretzels, no hotdog bites, none of the frozen beverages that you have GIANT ads for. Told to add salt if I wanted a salted pretzel.

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The cashier who worked 10-30 around 6:45 pm was very unprofessional and had a nasty attitude I won’t be back never

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The older lady was very nice.

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