On our first visit this year to Brechin Castle Garden Centre cafe with our friends from Brechin, we found everything was as in the past. The cafe was exceptionally busy, but the staff coped very well i.e cleaning tables as soon as they were vacated and coping with the long queue for food. Today we had soup and sandwiches- the soups being Carrot and Coriander or Vegetable Broth. Both were excellent and were served with a warm roll and butter. We had Tuna Mayonnaise with Sweetcorn, and Chicken Mayonnaise sandwiches. They were both excellent, the bread was soft and they were well filled. We also had a Flat White coffee and a Coca Cola. Our friends had a Cheese and Onion Toastie and a Baked Pota...
Went into the garden centre and the products were great however the customer service received from one of the employees was distasteful and rude. We had asked a simple question in a polite manner to be responded with rudeness and attitude. Simply asked if dogs were allowed into the garden centre as a lot of centres allow this if they have a pet section.The answer we received was “well you wouldn’t bring your dog into a department store would you?” “No you’re not allowed” The employee continued to have a dismissing tone towards us and made faces while rudely answering our question. Not everyone gets out much nowadays with everything going on and social situations such as this can be difficult...
Visited today with my son/daugher-in-law and grandson. Have to say I was very disappointed. We paid £30 for a family ticket, which is extortionate at any rate for what's on offer. The staff confronted us on several occasions to ask if we were wearing our wrist bands, which was a little unnecessary. Due to inclement weather some of the children's playground activities were waterlogged and therefore inaccessible. For £30, ALL children's amenities should be accessible or, failing that, a discount should be applied. Never mind the aforementioned staff harrying the visitors, they should instead be tidying up outside between the Crazy Golf sessions etc, so as the next unsuspecting visitor has ever...
Terrible! Used to love stopping here but not again greed and grumpy jobsworth staff and business rules. Having brought breakfast for 4 adults 3 10-12 year olds. (Around £60) to then be charged £7 each to enter their grounds is simply price gouging. This is especially true when they had the brass neck to charge 2 adults as well to sit and supervise. It’s a shame cos one of the draws was always stopping at Brechin Castle because of their play facilities but sadly greed has got the best of this business model. After years and years of making this a stop on the way south I’d think many others will have the same opinion.
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Visited the other day. First time since changes. Food and coffee was good. However, whilst in the play area, witnessed an employee shouting at a child and then shouting at her mother. He kept going away and then coming back and shouting at them. A number of people were trying to keep him away from them. Very shocking and worrying for child safety and customer care! Don't think I'll be going back.
Nice friendly staff but many things were rather pricey 2 coffees, 1 tea and two bowls of soup £14.95. This is a garden centre cafe, not a posh restaurant. Admission to the leisure activities area for a single child accompanied by an adult is £12. In fairness everything is nice and clean and the food is good but I would regard it as an expensive day out.
Visited today, my food turkey dinner was luke warm and my grandsons macaroni was cold. Toilets were disgusting. Have visited regularly over the years and seems to have really gone downhill. With the amount of people going through this place the toilets really need to he more regularly checked .
had the lairds breakfast for two it was luke warm mushrooms like rubber scrambled eggs were watery in fact the whole lot was awful worst breakfast in the area and over priced and to cap it all the table we sat at was very wobbley won,t be back..
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We went for cooked breakfast and we were £6.99 each for 6 items . Poor quality bacon and sausages and small portions . Not worth the money and we won’t be back .
Visited this lovely garden centre many times and it never disappoints. Something for everyone. Cafe (when not on COVID restrictions) produces excellent food.
