Brothers Pizza Great Neck In Virg

Waited 40 minutes for an order, got the text that it was ready. When I got there, they told me that they changed my order to a smaller pizza because they ran out of large boxes and were not willing to work with me on putting slices into multiple boxes. Staff was very short and unapologetic including the manager. Never even got a call about the order change, they just assumed I would be okay with it. Used to love this place, but I'm definitely done here.

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I ordered through GrubHub. My Chicken Parmesan dinner came as a sub instead. But I was charged for the dinner. When I called the restaurant, they offered to send out a Chicken Parmesan, but said that I would have to pay another driver fee. Not very apologetic either. I realize that mistakes are made. But this was a Tuesday night when business is slow. I will not be ordering from Brother's Pizza again. Very dissatisfied!!

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Been eating here for 8+ years but changing my review (from 2 years ago) from 4 to 1 star. Used to be good food at decent prices but ever since the new ownership prices are up and quality is way down. Tonight we ordered a pepperoni pizza (undercooked), boneless regular wings (overcooked, like hockey pucks), and French fries (soggy). This is at 4:45pm on a Saturday and the dining room was *empty* so busy isn 't an excuse.

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Very family friendly place the bartender T was amazing whoever runs that place need to give her a raise

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Really good pizza, really good service.

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