I’m not thrilled about the interaction I had here yesterday in the drive thru. I ordered a sandwich, pulled up to pay, and noticed the current promotion: buy a $25 gift card, receive an extra $5 and a free bagel with cream cheese. I told the cashier I wanted to get that promo offer. So he grabs another employee to help him ring up my order (you could tell he wasn’t sure what to do), and hands me the gift card and a receipt that has my $5 extra. I figured the free bagel with cream cheese would be a voucher, so I asked “what about the bagel? Do I get some sort of voucher for that?” and the cashier said he wasn’t actually sure so he went and grabbed the other employee again for help. She helps...
I arrived at 7 AM on Wednesday, April 17, 2024, and was second in line. There were still a few of my favorite bagels available, and I waited for about 10 minutes without anyone greeting us upon entering. The person in front of me ordered one of my preferred bagels. When I reached the counter and asked for my choice, someone in the drive-thru requested the same bagel over the intercom. The staff member looked me in the eye and said that the drive-thru customer gets priority. I visit almost every morning, and being treated like this is not how I want to start my day. This was disappointing service.
It was nice to grab a quick bite in the morning, I loved one out of three bagels The rest was ok. The service was slower than expected, but maybe because there were only two employees. The setting area was ok.
6 staff working, took 15+ minutes to even place an order for two bagels. One person making bagels while other staff appeared available. Very poor customer service and clearly inefficient team (manager)
Reserva una mesa ahora
I'm not a New Yorker, but these bagels are absolutely fantastic. They're delicious and incredibly fresh—so fresh that you don't even need to toast them. The maple walnut cream cheese is a must-try!
They do not wear gloves and frequently touch the food with their bare hands immediately after touching money/equipment. If you get sick from eating here, don’t be surprised!
Food is amazing always but if you try to go through the drive thru expect it to take minimum of 20 mins...I've sat in that line before for over 30 mins. Have no idea why.
They need more worked, those that were working overwhelmed. But food was yummy.
Reserva una mesa ahora
I wasn't very pleased to find eggshell in my food after just a few bites.
Foods always amazing but the wait time is crazy long !
