Bruegger's Bagels - Reservar una mesa

First of all, the cashier asked for a tip while going through the drive-through. I thought that was interesting considering other drive-throughs don’t beg for tips. I ended up ordering 3 bagels and even tipped a dollar. When I got home and looked in the bag I only received 2 of the bagels I had ordered. I called and they offered me a refund. I decided to drive back to get the refund. The refund didn’t even include the tax for the bagel. So I paid tax on a bagel I never even received. The cashier then acted like I did receive the bagel and even implied that I was lying. It was an extremely pathetic experience! I’ve been going to this bagel shop for over 3 years and I live practically down the...

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Yeah, it's Brueggers. The bagel sandwich joint. Hard to mess up Brueggers, but wow, do they hate giving you sauce. Like they do not want you having extra sauce at all. Ask for a a couple sides of chipotle mayo, and they'll give you three ramicans 1/4 full, more plastic than sauce. Extra sauce on your sandwich? How about.. less sauce instead? Name me a single food that comes with enough sauce. Pasta? Needs more sauce. Pizza? More sauce. Brueggers bagels? You guessed it... Needs more sauce. Give the people what they want, Brueggers, stop being stingy and fill them containers up.

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We are usually fans of Bruegger's, but the service around 11am today was disappointing. I waited 15 minutes in the drive-thru to pay $9 for two bagels, neither of which were toasted as I had requested and confirmed when ordering. The bagels also had very little cream cheese, with several spots having no cream cheese at all. They even asked for a tip, which I found unwarranted given the lack of service provided. Tipping should be reserved for exceptional service, and unfortunately, that was not the case here.

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The food was excellent (and the bagel was sliced through perfectly). The staff was incredibly friendly. I truly value this, as you never know what kind of day someone may be having, and a little kindness and great food can make a big difference.

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The food was fantastic. We tried the breakfast bag and a beef sandwich, both were delicious. Dinner was also very good.

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