"Short staff, must have been manager, but still did it Single Handed lasted a minute, but the value of waitingFood: 4/5"
Very very disappointed tonight. We went to Burger king in Port Arthur off of Twin city. Aside from the fact that there were only 4 people working and no one seemed to know what they were doing. They had ran out of ice, no cheddar jalepeno poppers, no correct wraps for the burgers they had no receipt paper. Apart from all that which is somewhat understandable in fast food. Its a fast food.? But what is unacceptable is rotten moldy bread. So disgusting. There was NO manager for ANYTHING. They had no direction no guidance couldn't handle the complaints of any of the other customers. So gross. I hope the management sees this and is ashamed.
They are using old grease or refrying old fries. Fries oily and limp. Manager has a bad attitude, when I mentioned the fries were oily and not fresh she gave me a terrible look like I was wrong. The 2 employees at the front laughed she then took the fries back to give me another order which was the same so it must be the grease. Heard one of the front workers say the manager has a bad attitude today. It showed.
I usually don't write reviews on bad service and bad intentional food. This is not the first time at this location. There were globs of mayonnaise and so much mustard. We tried to wipe it off, it was just a waste of food. . I tried to take the survey, but the questions asked were so round about, I couldn't get my point across in the survey, so here I am. I tried calling the store, they would only hang up.
You prepared my burger just as I requested, and I appreciated that. The service team communicated well and was attentive. My burger even looked like the picture on the menu, especially with the extra toppings I ordered. If I’m paying for extras, I definitely want them to be noticeable.
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As soon as you step into the restaurant, you're greeted by a strong smoky aroma. The staff are friendly, although communication can be somewhat challenging due to the manager's limited English proficiency. Overall, I would rate the food a solid 4 out of 5.
The service here is very quick, and the staff is friendly. However, I find it frustrating that they request you to pick up your order every single time, even when there's no one else waiting behind you or if your order is already ready.
The service is quick and the staff are very friendly. However, I find it annoying that they always ask customers to pull forward after ordering, even when there's no one behind you or when your order is already prepared.
I'm astonished at how poor some people's performance can be. Waiting over 20 minutes for fast food is just unacceptable. What makes it even worse is that after all that waiting, they still got my order wrong.
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There food is always hot and good ...the only thing was it was hot inside one side of the inside ac wasn't working very well the other side was blowing cold
Short staff, must have been manager, but still did it Single Handed lasted a minute, but the value of waitingFood: 4/5
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