1 /5
Reseña
★
Subject: Extremely Displeased with Service at King Burger in Romford (Order Time: 21/02/24, 1:14 PM) Dear King Burger Management, I hope this email finds you well, although I cannot say the same for my recent visit to your Romford branch on February 21, 2024, at 1:14 pm. I am writing to express my extreme frustration and disappointment with the service I encountered. Upon placing my food order and eagerly anticipating my meal, I decided to order a coffee. However, my experience with the blond lady, approximately 170cm tall and seemingly in her 40s, was nothing short of infuriating. Instead of a simple and courteous service, her sarcastic response insisting that I use the busy screen to order my coffee was both unhelpful and uncalled for. Given the crowded situation at the screen, I kindly asked if I could order my coffee at the counter. To my disbelief, she outright refused my request. This level of inflexibility and lack of basic customer service left me bewildered. When I voiced my frustration and mentioned leaving a review, she failed to guide me to the feedback area, displaying a remarkable lack of professionalism. I find such behavior completely unacceptable, and it has regrettably led me to reconsider visiting your establishment in the future. I believe it is crucial for you to be aware of these incidents and take immediate action to rectify the situation. Customer service is paramount, and experiences like mine tarnish the reputation of your brand. I trust that you will address this matter promptly and work towards ensuring a more positive experience for your patrons.