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"God I love this place! : Great food and the scenery is fantastic!"
Teléfono: +496142834500
Dirección: Hauptmann-Scheuermann-Weg 4, 65428, Rüsselsheim, Germany
Ciudad: Rüsselsheim
Sitio Web: http://www.festungskeller.de
Martes: 09:00-18:00
Miércoles: 09:00-18:00
Jueves: 09:00-18:00
Viernes: 09:00-18:00
Sábado: 10:00-17:00
Domingo: 10:00-18:00
Platos: 3
Comodidades: 11
Categorías: 5
Reseñas: 1144
On the occasion of our monthly common breakfast among girlfriends we were looking for a new location. We arrived at 4.30 pm with a reservation. In the outdoor and indoor areas, not all tables were occupied. Around 11 o'clock the waitress came to our table with a card after we had waited for almost half an hour there. About 20min later we ordered our breakfast, while a friend was overlooked when ordering. When we shouted after the waitress there was no reaction, only after approx. 5-10 minutes we could finish the order. Then, after about 1h, the food was taken, but only half, on the grounds that we had not ordered at the same time.... Breakfast was very tasty, even if an ant ran around a friend's plate. Unfortunately, our experience was greatly overshadowed by long waiting times and incompatibility of hostess, as well as by obvious inability of staff, with low capacity utilization of cafe capacities. Since we were not satisfied, we did not consider it appropriate to pay the full price, as the price-performance ratio simply did not vote. In the end, we were there three hours to eat effectively 20min. We spent a total of 2 hours waiting for something. The boss had no objections. Instead of trying to meet the guests and perhaps keep us as potential customers, he just said that we should go to Mc Drive for quick food. We found this very bad, because the location and the food were very good, unfortunately the service didn't run so round, which could be on other days. could run differently. However, we will no longer convince ourselves of this. The host has definitely grieved us, instead of an apology and a contrast, we have only experienced rejection and incompatibility. The customer is definitely not king here.
