Caffe Nero - Reservar una mesa

I used to visit this branch most days for my morning coffee and pastry, but a few years ago it went downhill. I recently by chance met the local franchise manager who acknowledged staffing issues but assured me things had improved, so I went back today. Big mistake. We walked in at 2.30pm and there was one young guy ahead in the queue (with FOUR staff on duty). The guy wanted a blended iced drink. The woman serving him (Eastern European) took his order then spent six full minutes chatting to the other female team member. The guy waiting for his drink I think had some learning difficulties and was getting agitated due to the wait. I actually felt quite sorry for him and intervened to say plea...

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This particular Nero is sooooo slow. The staff just sent up to the job. Frequently 15-20 mins in the line. When the manager is there and visible it’s better. In Southfields branch where ids super busy, baristas serve two customers at the same time keeping the line moving quickly. Most of the time it appears that the majority of staff here are trainees, serving painfully slowly whist trained baristas clean tables etc. I have complained numerous times to head office but nothing changes. It’s a busy store so I suspect takings are high so no one is concerned about it. Maybe a few lists here might help get this place firing on all cylinders.

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Disappointing visit. Crumbs on seats and rubbish on floor. I feel an upgrade is needed, especially as yet another coffee shop is opening. The contents of my sausage roll had chewy bits of meat or skin which I left on the side of the plate. The latte was good.

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Never enough staff to serve the long queue, and not trained to serve efficuently-why is only one person serving coffee? a long wait-plenty of other coffee shops in Weyvridge yo choose from!

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Cafe Nero Weybridge. Very poor service. Take away cups only. Service is rude. 16the December 11am. Wish there is a direct way to provide feedback to the company

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