Cava - Reservar una mesa

I used to really enjoy this Cava location, the food was healthy, tasty and a great value. But on my most recent visit, at lunchtime on a weekday during UCLA 's first week of classes, this location was seriously short staffed and in the weeds, with a long line out the door, and the quality of the food had suffered tremendously.I 'd give my meal one star, as I ended up throwing most of it out. It was inedible. An unseasoned/unsalted roasted vegetable medley with woody Brussel sprout bottoms (the part that should be cut off and thrown out), raw cauliflower and undercooked lentils. I picked out and ate the falafel balls and pre-made Cava spreads and had to toss the rest. $14 down the drain. The poor staff was slammed. With 20+ customers on line, there were only three people visible; one cooking, one serving and one on the register, who had to help the others. They were working their butts off, filling web orders and people IRL. It was clear that speed had replaced food quality or care. I 'm giving an extra star because the polite, hardworking employees were clearly fighting a losing battle, just trying to keep the ship afloat!! Note to whoever runs/owns this location; when UCLA ramps back up in fall, and Westwood Village becomes crammed with students, you can 't just pretend it 's still summertime, when the living (here) is easy.

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there's something wrong with this place, every time i come it seems severely understaffed.i placed a mobile order for pickup and my food was not ready at the time of arrival. i had to wait an entire 15 minutes AFTER my order was due.also, the ingredients behind the glass ALWAYS looks to be almost depleted.

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Horrible customer service and they were out of everything but vegetables and braised lamb.. trash was piled all over the trash cans, no ice in the drink machine and the supervisor could care less. All they seemed focused on was going home... I'd find a new evening

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I had a difficult order today, and Roger couldn't have been nicer. He accommodated my request, and I'm really appreciative of his help. The food is always great and fresh. Roger is a gem!

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Best food ever. The brown rice is my favorite and is always well cooked and delicious. The saffron rice is good also. Luis was helpful and kind. Great customer service

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