Charcoal Guido's Trattoria And

I've written a couple of reviews about Charcoal Guido's and here's yet another but it is sort of a double review I was up in Waltham visiting my son for his birthday week and we went to CG for a dinner. As expected, the beer and cider were cold and delish. The pizza (one pepperoni and one grilled sweet sausage were great (I'm a born and bred New Yorker and I am very critical with respect to pizza . I'm sure there are other good pizza places in Waltham but I like Charcoal Guidos plus it is just up the street from where my son lives. Desert was cannolis which were also good. The other great thing about eating here is the service Gaby (Gabi ? was our server. Personable and friendly and just dam...

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Horrible service. Very very rude. Not even worth one star. My family and I would not go back again.Found a hair in the food and told the waiter. He removed the food but said nothing. A few minutes later, a female staff approached our table. No apology. Then she started to say things like “I don’t know where the hair could come from. It’s ALL MEN in the kitchen. I am the ONLY girl here.” First of all, you are not. I see other female staff. Second, even if I believe it’s all men in the kitchen, it is NOT my hair. NOT my fault. Her attitude and body language were rude beyond words. Directly suggesting “oh it’s your own freaking hair, not our problem.” I admit the hair color looked similar to mi...

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The food was good, as usual. But we were surprised when the check gameand we’re overcharged. When we asked they said that because of inflation the prices were different from the menu. What?? Bad form. If you haven’t had time to change the menu then at least have the courtesy to inform the customer at time of order that the prices are different from the menu. The waiter begrudging offered a discount . It was weird and bad customer service. It’s as if they were hoping we wouldn’t notice. Dishonest.

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Excelente customer service. We were acknowledged quickly and attended to in a timely fashion. Sat outside and place was clean. We had brick oven pizza which was amazing!!! Kids were so satisfied Reserva una mesa ahora

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The food was good and the drinks very strong but overpriced in general. You get the same or better quality and tasting food at most chain restaurants.

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Disappointed: we had delays at the airport, and looked forward to a nice meal, only to arrive for them to say they closed the kitchen 1 hour early....

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Good homemade Italian food. Restaurant is changing ownership soon. Bern told the Nutella pizza is staying on the menu!!

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Incredible food, and the service was really really good. Definitely the best spot for good Italian food around Reserva una mesa ahora

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Food is amazing. Service is top notch.Make sure to save room for the Nutella Pie.

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Inexperienced front of house staff, countered by above average food.

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