Chianti - Reservar una mesa

Hadn’t visited for a while but had always enjoyed it so we were really looking forward to our meal. We were a few minutes late but the table wasn’t ready anyway and we ended up being shown to our table 20 minutes after the booked time with next to no apology. No one came near us for around 10 15 minutes to take a drink or food order and we were contemplating leaving at that point anyway because there was next to no vegetarian choice on the menu I was told that they were in the process of upgrading their menu but that I could have any meaty pasta dish minus the meat! The food when it came was fairly bland. The garlic bread didn’t arrive at all and was unceremoniously dumped on the table with no apology about 5 10 minutes later. There was no salt or pepper on the table so we had to wait until a waitress came near to ask for them. No flowers in bud vases/candles on the tables either, or drinks lists. Just napkins and cutlery! That might seem petty but table decor is a normal part of a nice dining experience in my opinion. For around 15 minutes after finishing our meal no one came near to clear away our plates. Eventually a waitress walking past asked if we’d “like them taken away” like she was doing us a favour. We asked her for a dessert menu and she brought it over then did not return to see if we wanted anything. We waited another 10 15 minutes then gave up and had to get someone’s attention to ask for the bill. We complained about the poor service and were given 10% off the bill but that will not persuade us to return. In their defence it was a busy Saturday night but by the time we were waiting to have our sweet order taken the place had quietened down a bit and we observed staff standing around chatting, and one staff member looking at his phone. Probably our most disappointing dining experience in a long time.

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On you arrive, there is not bady look like you are arrive on the restourant,there are more interesting to smoke the cigarette or stay on the phone, ..the toilet dirty and baby chairs evrywhere,,like not bady realy care, but the best is the food….it’s look old 70^ with the old cra….mpy chef on the kitchen…we order same salmone and pollo funghi , absolutely disgusting…look like pre cooking and re eat on the macreway..but as usualy no bady around to complain or ask more drink cuz all ov them there are busy on the phone in the bar.. well done guys..but before I finisch up … remember as a customer Never Ever leave the tips here …cuz they get stell from the manager and shere with the cra…mpy chef in the kitchen.. and the coins thei get leave for the rest of the young girls….Discusting… Learne the way to leave and then all of you can start to ran a restourant…..

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We have eaten here several times and really enjoyed our meal, however not so much this time. My son found an old napkin and mint under his seat and despite being empty our table wasn't ready for us. The table cover needed a good iron. We were asked what we wanted to drink without being given a drinks menu. The menu was torn and very messy. Pate was served with one oatcake and the bread of my bruscetta was clearly not fresh. Some of the meal was just alright but most was pretty bland. My risotto was not creamy, it was quite watery and was served on a flat plate and not a bowl. It cost £161 for hhe family meal and it just wasn't worth it. I wished we'd gone elsewhere to celebrate my husband's birthday.

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Food decent but terrible service. Almost everything we asked for, we had to ask for twice. Slow with menus, drinks and coffees forgotten, without any hint of apology or even recognition. It wasn’t a busy evening but staff gave the distinct impression they really can’t be bothered. Need to make serious improvements with staff training.

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Miserable staff, average food. Not really much more to say. A place I have enjoyed in the past with my mother and family. Sadly this visit we be our last, but I can’t imagine the staff will be losing any sleep over that.

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