Teng Huang Palace

Myself and my partner had a takeout from here for the first time this evening. The girl on the phone was very pleasant and the food arrived promptly, however that's as positive as it got. My partner's chicken chow mein had literally no sauce through it, just dry overcooked chicken with burned noodles. The curry sauce which he ordered was like wallpaper paste, but lacking in any distinct flavour. I had the chicken and yellow bean, which was edible but nothing amazing. I also ordered chips and gravy but I have no idea how they can call it gravy. It was yellow, which made me think it was actually curry sauce, but it just tasted off. We phoned to ask for a refund given how unsatisfied we were with the food we received, however the manager was immediately defensive and said that as it was our first time ordering from there, we obviously weren't used to the food (what?! . Instead of apologising and offering a full refund (which any decent company would do she tried to call our bluff by saying we were only entitled to a refund if we brought our half eaten food back (never heard of such a policy in my life, think she was trying to be smart or awkward . My partner has Covid and at no point did she think to check before asking for us to return our contaminated food. We went to the restaurant with our half eaten food and again we got a very defensive, abrupt attitude from the manager. She insisted that her restaurant has been open for 20 years (not sure of the relevance . Maybe in those 20 years she's lost her tastebuds to decent tasting Chinese food. She did provide us with the refund (minus the cost of delivery reluctantly. If anyone gets Covid after eating at Teng Huang Palace, it's because the manager insists on Covid victims returning their half eaten food for a refund :

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By far the worst Chinese take away I’ve ever had! Soggy prawn crackers, rice was visibly burnt! Spring rolls were soggy and I have no idea what they tried to pass off as bbq sauce but it smelt like vomit! The only positive…. The delivery driver was lovely!

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The staff are all very friendly and served good food. Always nice to support a local family business and this one has survived on Grahams Rd for a long time- for good reason!

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Really good local Chinese restaurant. We've been a few times now and the food, service and prices have all been great. It's not fine dining, but it's excellent value.

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The food is so fresh! I can’t wait to come back for the salt and pepper chicken and the sweet and sour chicken Cantonese style

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