"Very friendly staff, nice atmosphere but the food was horrible. Greasy potatoes, bland chicken. Never again.Food: 1/5"
I recently had the pleasure of visiting Chicken Shack Westland, and I must say, it left me absolutely speechless! This hidden gem is a must-visit for burger enthusiasts and chicken wing aficionados alike.Let's start with the burgers. Chicken Shack Westland has truly mastered the art of creating a mouthwatering burger experience. The patties were juicy, perfectly cooked, and packed with flavor. Each bite was a symphony of deliciousness, with the toppings adding just the right amount of freshness and texture. From the classic cheeseburger to the indulgent bacon and avocado creations, the burger menu offers a wide range of options to cater to every craving.And oh, the chicken wings! These wings...
This is not my usual location, but I was being discharged from Genesys Surgery Center and wanted to grab food for the night while we were already out. We picked up the order via drive-thru as instructed and headed home. Normally the potatoes are fresh and have some butter, if not on them, at least down inside the container, and the chicken bites are fresh and crunchy. This is the worst meal I've ever gotten from Chicken Shack. The potatoes were dry and cold. The chicken bites were hard to bite into because they were so tough and dry. Nothing was hot or even warm. It's clear that food had been sitting out for who knows how long. I usually warm my leftovers up in the air fryer, but the potatoe...
The service at this location is the worst I have ever had at any restaurant. There is no sense of urgency to get customers in and out. The lack of management there is horrendous. I was told 15 mins for my order when I placed my order over the phon. I arrived in 20 mins. My order should have been ready. When I finally got to the drive thru window after the 10 mins waiting in the drive through line, I was told the pizza on my order was not ready and to pull up. Thinking ok it should be out in a couple mins. So they proceeded to give me a drink that came with my pizza order. I was never asked what I wanted and was given a pop that we do not drink. I told the guy at the window that I was never a...
The young lady that worked the drive-thru delivered very poor service. Unrepresentative of both Chicken-Shack and Little Caesars which are both long standing staples in the Michigan area. The franchisee must consider the character of the family employees that they hire. I simply order a cheese hot and ready when I proceeded to the pick-up window she had no clue what I was there for. I retold the young lady my order. She brings a pepperoni hot and ready. I explain that I ordered a cheese hot and ready. Her body language and expression was nasty. I told her if she didn’t want to give me the cheese pizza just refund my money. She refunded the money. I had to walk in to get the cheese pizza I or...
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Update 12/6/21 Not a lot of places try to follow up with their customers but surprisingly Chicken Shack did and I felt that was nice to mention. Stopped at this place again and I could tell I received a way better service this time. ——————————————— This place used to be better. We ordered one chicken tenders meal reg (9.99) and a chicken shack (3.49) and they charged us 18.75 while our total should’ve been 13.48!! We were in hurry so we didn’t pay attention until we checked the receipt later. They did not put any types of sauce with our chicken and they took almost 35 minutes to make only one meal!!!!!! This is so unacceptable. I don’t think I ever go there again.
I wish I could give a zero star because ordered food through drive through and waited over 30 minutes before I finally gave up and went inside and got a refund where the workers seemed like they couldn’t be botheeed by it they all were goofing around on there phones not working while there were five other people in lobby waiting it’s a shame because all of this I will never be back to chicken shack and I will be telling everyone I know to not go to this chicken shack I will be contacting corporate to tell them they need to do something about this store it’sPitiful how the store is ran
I got a pepperoni extra most bestest made fresh from the Little Cesar's that's inside. The pizza was good, now the Chicken Shack's food on the other hand is plain and flavorless. I know plain and flavorless same thing right? I just wanted to convey how plain the food is.
3rd time!!! My family ordered a 16 piece chicken dinner and we came home with a 12 piece. I’m so tired of this place. If the food wasn’t good I’d never come back.
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The place is good. You'll find it quite premium and comfortable. The staff is really good to talk and makes you more comfortable with your requirements
Very friendly staff, nice atmosphere but the food was horrible. Greasy potatoes, bland chicken. Never again.Food: 1/5
New!! Hot N Spicy Crispy Chicken Sandwich Combo
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