4 /5
Reseña
★
★
★
★
Edit: I ended up speaking with a manager, who was able to amend the situation and was very apologetic and kind. She also took note of my specific complaints and said she would look into the situation. I very much appreciate that, and also want to note that they prepared my order correctly. Original (2stars):I've been to this Chick Fil-A several times, and usually I have few (if any) complaints. However, the last 3 times I have been there, they've gotten my order wrong. Today, I went through the drive-thru line because I was in a hurry and it usually doesn't take too long. The line was extremely long, and was taking much longer than it typically does. I ordered through the mobile app while I was waiting in line. When I got to the window, there was no one there. Not to say that there were no employees in the restaurant, because employees were there, there was just no one at the window and I couldn't get any employees' attention. I waited at the drive-through window for a solid 3-5 minutes before any other employee even noticed that I was there and waiting. He kindly asked if I had been served, and when I replied that I had not, he apologized profusely because the employee who was supposed to be at the window had just walked away from their post and not informed Anyone. when I got home, I opened up my bag to find out that they had gotten my order incorrect yet again. I always appreciate the kindness shown to me by most employees, but there were a couple employees who were messing around and completely oblivious that their window worker had just left their post. I'm disappointed because I have visited this location several times and they have continually gotten my order wrong.