"Chipotle is truly outstanding. Their concept is fantastic, and as we all know, the success of something often hinges on its execution. I’m giving it 5 stars because the execution lived up to the promise of the concept. I really enjoyed my meal—great job, team!"
I placed an online order that was supposed to be ready by 11:40, but I didn't receive it until 12:00. This is the third time I've experienced this issue at this location. There were about five other customers waiting for their orders too, while people who walked in to place orders were served quickly with no line at all. I decided to get in line and informed an employee about the delay and asked if he could check on my order to avoid making duplicates. He said he would help. However, the manager came over and told me they couldn't do that because they had other tasks to attend to. When I pointed out that it had already been 20 minutes, she still refused to have anyone assist with online orde...
This used to be the best place to enjoy Chipotle, but over the past few months, it has taken a significant turn for the worse. Today, my order was ready 10 minutes later than promised. When I finally received my bag, I immediately noticed how light it felt. Despite ordering a full burrito with extra rice and a double-wrapped tortilla, what I got was astonishingly small—about the size of a soda can, as shown in the photo. It was the smallest and worst burrito I’ve ever had. I asked for a refund right away, but the manager seemed unconcerned and said she couldn’t issue one. This Chipotle is quickly becoming a place to avoid if you want a properly sized burrito with the quality we’ve come to ex...
This used to be the best spot to enjoy Chipotle, but it has taken a serious turn for the worse in recent months. Today, my order was ready ten minutes later than promised. When I finally received my bag, I immediately noticed how light it was. Despite ordering a full burrito with extra rice and a double-wrapped tortilla, what I got was hardly more than the size of a soda can—as shown in the photo. It was the smallest and most disappointing burrito I've ever had. When I asked for a refund, the manager didn’t seem concerned and said she couldn’t issue one. This Chipotle will quickly become a place to avoid if you want a properly portioned burrito with the quality we once expected. Be prepared...
It was quite warm inside, despite the heat outside. The staff, however, were friendly, which was a nice touch. The food was tasty, but I've noticed that the portion sizes have decreased while the prices remain the same. I understand the challenges of inflation, but I’d prefer to pay a bit more for the larger portions they used to serve. I've also ordered delivery from this restaurant, and I'd caution against it; I've never received a completely accurate order in all the years I've been ordering. It's not enough to deter me from dining in, but it's certainly disappointing. The lunchtime deliveries to my workplace in Maryland Heights were great, but the orders to my home, just down the street,...
Reserva una mesa ahora
This restaurant is located on the hill, and I used to eat here frequently. However, I decided to give it another try tonight and placed an order for delivery. Unfortunately, my meal arrived an hour late, and instead of being packaged properly, it was wrapped in loose aluminum foil, which I found completely unhygienic. To make matters worse, there were missing items, and they even blamed me for it. I ordered a veggie quesadilla, but what I received was a cold tortilla with barely melted cheese inside—clearly, it hadn't been cooked at all. This experience was ridiculous, and I believe this restaurant either needs to improve its management or be closed down altogether.
This place has really declined. I used to dine here regularly, but I won’t be returning. I decided to give it another chance and ordered through delivery this evening. It arrived an hour late, and instead of coming in a takeout box, it was just wrapped in loose, opened aluminum foil—completely unhygienic! To make matters worse, some items were missing, yet I was still charged for them. I ordered a veggie quesadilla, but what I got was just a cold tortilla with a sprinkle of unmelted cheese inside. It hadn't even been cooked! It’s a complete disappointment. This location needs serious management changes, or it should be shut down.
I visited Chipotle Mexican Grill for lunch after ordering online. Although it was quite busy and my order took a bit longer than I expected, it was definitely worth the wait! I had recently tried a burrito at the Chipotle on Olive Boulevard and was very disappointed, but this experience was completely different. My order was exactly as requested and absolutely delicious. Despite the long lines, the staff worked hard to make sure everything was perfect. I was impressed by the food quality and tipped generously for their excellent service. This will definitely be my favorite place for a burrito from now on!
At that point, the manager came over and informed me that they couldn’t help with online orders because they had other tasks to attend to. I mentioned that I had already been waiting for 20 minutes, but she still refused to assist anyone with their online orders. It seemed that if someone walked in, they would be served immediately, while those who ordered online were left waiting. Honestly, if I had been in the restaurant, I could have ordered and received my food much faster. I won't be ordering online from this place again.
Reserva una mesa ahora
I found it to be a good value since I was able to use my birthday chips and guacamole. However, I placed an online order for a 11:50 pick-up, but it wasn't ready until noon. When they finally located my order, it was missing the chips and guacamole. Although everything was eventually resolved, the Chipotle staff didn't seem very invested in helping customers.
Chipotle is truly outstanding. Their concept is fantastic, and as we all know, the success of something often hinges on its execution. I’m giving it 5 stars because the execution lived up to the promise of the concept. I really enjoyed my meal—great job, team!
Crea El Tuyo Propio Para Niños (Solo Queso)
Quesadilla Para Niños (Barbacoa De Res)
Chips Tomatillo Y Salsa De Chile Verde
Kid's Build Your Own (Pollo Al Pastor)
Quesadilla Infantil (Pollo Al Pastor)
Kid's Build Your Own (Carne Barbacoa)
Chips Tomatillo Y Salsa De Chile Rojo
Construye Tu Propio Niño (Sofritas)
Quesadilla Para Niños (Solo Queso)
Patatas Fritas Y Salsa Para Untar
