Chipotle Mexican Grill

Worst food ive ever order at any Chipoltle brand. A young man picked up the phone after calling the store directly and said i should use the online system when I'd rather speak with a live person. Only to take my order after excuses and apprehension to completely screw it up.... not sure how hard a chicken Burrito with double meat no onions, white rice and cheese is... Honestly it's sad I've been to this restaurant numerous times. Every time, it's a bunch of teenage children screwing around as a hang out rather than learning work, learning ethics, and customer service. All things in this line of work you should know. As a big corporate chain, I'm shocked they would allow such bad management...

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There were two customers in the restaurant... a teenager and me. There was one (teen) guy serving/dishing the food. The teen in front of me orders two dishes. Another (teen) comes from the back and helps prepare the food too. The two teens prepping food were so invested in trying not to get caught stealing food for the guy in line(seemed like their friend) that they totally neglected the customer service. At this point, a line was forming behind me. I waited in line 10-15 minutes to order as they plotted and schemed on food theft. How do I know they were stealing? They were speaking loud enough for me to hear and understand what they were doing and BOTH workers took care of this customers or...

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ordered online and when I picked up the order it was missing the sofritas, which is the main part of the burrito. they didn't mention this when I picked it up or say that they couldn't fulfill the order, just gave it to me as is which ended up being just rice and lettuce. even the sticker receipt claimed there was sofritas in the order. when contacting the restaurant, they said they were out of it and to contact customer support online to get a refund. awful customer service, I've never heard of anything like this. why fulfill the order when you don't even have the ingredients?

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What is wrong with the nasty staff!!!??? This was my 3rd trip to the Torrington location. Staff is always rude. Um, I?m sorry I inconvenience them. Got my burrito home and the chicken was all fatty, lettuce was brown and the chips they give you were stale as can be. I used to love Chipotle when I lived down south. Maybe I?ll try a different location, but I won?t be back.to this one. If I could give it zero stars, I would.

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Extremely Clean,Under staffed well managed. I?m happy with service given. Wonderful meals too. Brown rice pinto beans mild salsa greens chicken cheese recommended.

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