Chipotle Mexican Grill

Chipotle Mexican Grill

3737 Merle Hay Rd, Des Moines I-50310, United States Reserva
2850 Reseñas 3.6

"I had wanted to write a positive review, but unfortunately, we've given this location several opportunities, and each time has resulted in more frustration. Today, our order was..."

Detalles

Teléfono: +15159744300

Dirección: 3737 Merle Hay Rd, Des Moines I-50310, United States

Reserva, Reservación

Ciudad: Des Moines

Sitio Web: https://www.chipotle.com

Horario de apertura

Lunes: 10:45-22:00

Martes: 10:45-22:00

Miércoles: 10:45-22:00

Jueves: 10:45-22:00

Viernes: 10:45-22:00

Sábado: 10:45-22:00

Domingo: 10:45-22:00

Estadísticas

Platos: 10

Categorías: 5

Reseñas: 2850


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Reseñas

1 /5 Reseña

This is the worst Chipotle I've ever been to. I ordered a veggie bowl for lunch online, and thankfully I checked it before leaving. I found out they hadn’t included the fajita veggies, lettuce, or guacamole, all of which were supposed to be in my order. Instead, it was just rice, cheese, and corn salsa—what a joke! They were out of fajita veggies and had no plans to make more, even though it wasn’t even noon yet. This isn't the first time I've encountered a lack of main ingredients like chicken, steak, or veggies at this location, and they didn't seem willing to cook more. I'm not sure why I gave them a second chance, but I won’t be returning. If you decide to eat here, I highly recommend ag...

4 /5 Reseña

Chicken was lukewarm. I sat at a table and by the time I sat down after getting my drink it was almost cold. Brown rice was not cooked all the way. It was hard. I understand since it sits on steam table it shouldn't cook all the way through but it should not have been hard. White rice had hard pieces in it meaning old rice was mixed with new rice. Music was up a little too loud and cashier counter was dirty. It never got cleaned the whole time we were there. Tables were dirty was hard to find a clean spot to sit. Quantity of food was good for the price though.

5 /5 Reseña

We placed our order about an hour before closing, and I want to commend the employees who were working at that time. My order was one of six that came in, and I can only imagine how challenging it must have been for them, especially with limited inventory. They communicated clearly about any details that needed to be addressed and maintained a kind and caring demeanor despite what I'm sure was a tough day. On top of all that, they still managed to prepare some of the best Chipotle I've ever had. I will definitely return in the future!

1 /5 Reseña

Nothing more frustrating when a store location/company has phone number that doesn't connect you to the actual to store to solve a problem. It feels like a f you. When a company connects you to a voice-mail service that repeats its self over and over and not help you reach the store.... spent 60$ and i felt robbed portions are terrible! I have a terrible experience every single time. It's super frustrating. I don't eat there a ton but when I do it's terrible experience. Go support another establishment Reserva una mesa ahora

4 /5 Reseña

The food was good, but the tables really needed to be cleaned. I visited around 4:30 PM and was one of only two customers. The restaurant could benefit from a thorough cleaning – it needed to be swept and wiped down, among other things. Additionally, I waited behind the glass for several minutes without any acknowledgment while one staff member was cooking meat and another was taking care of an online order. A simple “I’ll be with you in a moment” would have been appreciated.

5 /5 Reseña

We ordered online and enjoyed our meal outside after picking it up. Despite being incredibly busy, the staff was outstanding! They definitely deserve higher pay for their hard work, as it was nonstop from the moment we arrived. The owner of this location should take pride in their team and consider hiring more help. The food was delicious and prepared exactly as we requested! Honestly, I'm impressed! I usually avoid fast food, but I would definitely return here!

1 /5 Reseña

We ordered six meals, and some of the burritos were surprisingly small compared to what we expected, leaving people feeling hungry. None of the food tasted fresh. My 7-year-old's quesadilla was so spicy that she couldn’t eat it, and she was given a rotten orange as her supposed "side of fruit." This is completely unacceptable, and I can't believe someone would serve something like this.

1 /5 Reseña

This is the third time I've encountered poorly mashed avocados in the guacamole at this location. It completely ruins the meal, and the taste is unappealing and artificial. It honestly feels like every employee there has a negative attitude towards the customers who come in. Reserva una mesa ahora

1 /5 Reseña

I really don't enjoy writing negative reviews, and I had hoped for a positive experience this time. Unfortunately, I'm extremely frustrated and disappointed with the level of service I received...

1 /5 Reseña

I had wanted to write a positive review, but unfortunately, we've given this location several opportunities, and each time has resulted in more frustration. Today, our order was...


Platos

Crea El Tuyo Propio Para Niños (Solo Queso)
Crea El Tuyo Propio Para Niños (Solo Queso)

Quesadilla Para Niños (Barbacoa De Res)
Quesadilla Para Niños (Barbacoa De Res)

Kid's Build Your Own (Pollo Al Pastor)
Kid's Build Your Own (Pollo Al Pastor)

Chips Tomatillo Y Salsa De Chile Verde
Chips Tomatillo Y Salsa De Chile Verde

Quesadilla Infantil (Pollo Al Pastor)
Quesadilla Infantil (Pollo Al Pastor)

Kid's Build Your Own (Carne Barbacoa)
Kid's Build Your Own (Carne Barbacoa)

Chips Tomatillo Y Salsa De Chile Rojo
Chips Tomatillo Y Salsa De Chile Rojo

Construye Tu Propio Niño (Sofritas)
Construye Tu Propio Niño (Sofritas)

Quesadilla Para Niños (Solo Queso)
Quesadilla Para Niños (Solo Queso)

Quesadilla Para Niños (Carnitas)
Quesadilla Para Niños (Carnitas)