1 /5
Reseña
★
This is the first negative review I have ever left…and all over $2! Food was fine, predictable, like every other Chipotle’s. But the customer service at this location was so bad which is why I’m leaving the review. Two employees down the line weren’t friendly but agreed that instead of getting two sides, we could get the chips and salsa as our sides. Went to pay, charged $2. Informed her that we didn’t get another side, and another guy comes up and says sorry, you can’t do that. When I informed him that two employees said we could, he continued to state they have to charge for chips. I told him it wasn’t worth fighting over $2 but as the manager he should understand that two of his employees need to be corrected because we didn’t get any of the sides because we were told we could do the substitutions. He shrugged us off and just rudely repeated, sorry. He never did correct the other two employees. We paid for the chips and walked out. As we are walking to our car, we see him mocking us and laughing. So, we paid $2 more dollars than needed, and did not get ANY sides with our meal which should have been included. Not a big enough deal to write a bad review. The reason for this negative review is the horrible customer service. Of the four people we dealt with, only the one girl at the register was polite.