Chipotle Mexican Grill

On 2/20/22, I purchased a bowel from the Homewood IL location for my lunch to take to work. I sat the bag after leaving out Chipotle on my backseat of car. I got work and took the bag out of my car, holding it by the handles, low and behold, everything fell straight threw out the bottom of the bag. I called and spoke to Brandon the manager. He said I'm so sorry and to come in to get my order again. I was thrilled. Wonderful customer service. Some places would have said it wasn't in our parking lot we can't reissue. This was not the case here. Awesome job.

• Útil
• Inútil
• Responder

Food was good portion size was better then normal. Customer service was A1 they even made sure we were fully vaccinated for dinner in the way there supposed to. I enjoyed my late dinner. I didn't understand however how they were fully opened even allowing dine in and both men and women restrooms had signs that said out of order. I didn't think that was too cool I know they offer hand sanitizer stations I however like to wash my hands before I eat and also after i eat. I other then that I had no complaints and everything was good!

• Útil
• Inútil
• Responder

Why don't ALL of the Chipotle's give extra cilantro when you ask? 2 stores said they can't give it. 1 of the 2 said there is a shortage!!!! SMH! This store the young lady said they only cook with it and not give it to the customers. But she did give me a spoonful in a cup. One store just piles it on for me. I love it!!! So if I could have gotten a nice amount on my bowl today I would have given this store 5 . Chicken was not burnt and beans weren't dry

• Útil
• Inútil
• Responder

bad customer service. employees have very bad employment. not only dod they increase their prices, but they have the nerve to be cheap with their portions. their parts are becoming smaller and smaller. but this special makes it really a bad experience

• Útil
• Inútil
• Responder

I bought 2 Burrito bullets at $25. the reper put it in the paper bag w/o handle and you feel out and splashed. they did not want to replace the bowl. the customer service is a zero point for me. I'm not buying chipotle again.

• Útil
• Inútil
• Responder