Chipotle Mexican Grill

Tonight my friends and I wanted to enjoy some Chipotle. We placed an order around 8:20pm, as it says that the store is open until 10pm tonight. There was no issue until we picked up the food. We ordered 2 kids tacos: one had chicken, cheese, and rice; the other had guac, rice, and lettuce. When we received this order, it was 2 chicken tacos. Though this normally would not be an issue, my friend is vegan and cannot eat chicken. At 8:51 we went back to store to tell them about the mix up and the doors were locked. We tried to knock on the door, and the workers did not answer. I would understand if it was closer to 10pm, as it says in the internet, but this is a full hour before it says they ar...

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3 hours until closing and they're out of chips and guac. fridge of drinks is half empty. Manager needs to get her act together. And the tables are gross, I guess because they used a rag from the toilet to wipe them down. Edit: online only ordering is nonsense, why can't I just tell them what I want instead of making yet another account? Other locations have in person ordering so why not here? What a joke this place is. Edit: 6 months later and they're still a joke, they went online order only, but still kept serving off the line, oh and were late with my order. Also the line was totally gross. Edit again: I was curious to see how they're doing. A year after the previous edit and they are sti...

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LOTS of sour cream in my burrito when not asked (I am allergic to dairy and couldn?t even eat my burrito); no fajitas in burrito bowl, just basically lettuce and rice; not given a tortilla on the side when ordered; given two Mexican sprites instead of Mexican cokes; greeted and thanked the staff who didn?t even look up or acknowledge us. No napkins or utensils stocked anywhere. I would?ve let it slide if there were one or two mistakes, but no?. Literally the only thing correct about my order was that one was a burrito and one was a burrito bowl (if 90% lettuce and 10% rice count as a bowl) PS: pic of bowl is AFTER I mixed it. I have never written a review let alone a negative one until now....

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So tired to go to Chipotle and get another part than when I order pickup. CONSISTENT. Ordered pickup today and it was missing toppings and the part was 1/3 of the bowl. If I pay for a whole bowl, I want to get a FULL BOWL. Try to complain about the app and it would not accept my request. When I order personally, the portions are always good, but pickup is terrible and especially at this point. I want my money back for the food I didn't get.

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Incredibly dirty, terrible service. I don?t even have words to describe the experience. I asked for napkins and the answer was ?they are literally in front of you? and gave me a bunch?

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