Since the pandemic hit, most places have had to adjust. This one is no exception. They have a sign outside stating “No more than 4 Clients Customers inside at the same time”. You see, that is subjective. Because if lets say a Family of 4 comes in, it can be counted as 1 client customer. This happened Oct 18, 2020. As i parked, I saw 6 people inside. A family of 4, and 2 other customers. A 7th person goes in, and i decide to wait outside. One comes out. Then another. When i see that the family of 4 is already paying, i decide to go in. Here is my issue: “I might be wrong, but i was singled out to please wait outside. I Reply that the other customers are paying and that is chilly outside. She...
Superb service! I went to get icecream with my bogo birthday credit a few min earlier to the whiteplains, NY (mamaroneck) location in which they were not customer service friendly at all! I left feeling so horrible after speaking with their manager (young Asian woman). I then went to Scarsdale location not even wanting to use my bogo credit after that bad experience. However, Nathaniel was VERY helpful and resolved the issue. This is without me even telling him anything about the previous bad experience. I can’t say thank you enough to him for making my day. Josh and Julissa also had great attitudes and team spirit!
Superb service! I went to get icecream with my bogo birthday credit a few min earlier to the whiteplains, NY mamaroneck location in which they were not customer service friendly at all! I left feeling so horrible after speaking with their manager young Asian woman . I then went to Scarsdale location not even wanting to use my bogo credit after that bad experience. However, Nathaniel was VERY helpful and resolved the issue. This is without me even telling him anything about the previous bad experience. I can’t say thank you enough to him for making my day. Josh and Julissa also had great attitudes and team spirit!
I don't if it even makes sense to leave a review because nothing will change. It was like going to a club, one server is dancing around making ice cream with no mask on talking over ice cream while making orders. Another server is mixing ice cream with no gloves and wet hands. Went pay, explained I have the app which showed I have rewards available, I was told don't worry. I got you, it will be there anyways. I will not return to this location. Note to management, please monitor and train your staff.
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I've been visiting this ice cream shop for a long time, but recently I noticed just how friendly and helpful everyone who works there is. They always greet you with smiles and are attentive to every order. I highly recommend Joshua, Steve, Joely, Joe, and William – these young people are incredible. So next time you go, make sure to let them know how wonderful they are!
I had a wonderful experience at Cold Stone last Friday. A new employee, a young boy with glasses, greeted me warmly and ensured that we were satisfied with our visit. The ice cream was fantastic, and I would definitely come back again!
I had a wonderful experience at Coldstone last Friday. A new employee, a young boy with glasses, greeted us warmly and ensured that we were happy with our visit. The ice cream was fantastic, and I will definitely return.
The ice cream here is absolutely delicious, but the wait can be a bit much. If you're in a hurry, it might not be the best choice, but if you have at least half an hour to spare, it's definitely worth the wait!
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The ice cream here is yummy in my tummy but the wait is alwayssss aye Dios mío. If you are in a rush don't waste your time, but if you have at least half an hr it's definitely worth the wait.
I had the Oreo cookie confetti and cream, and it was absolutely delicious!
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