Copper Star Coffee

I used to love Copper Star but it has gone way downhill.I have celiac disease and used to love going here for their gluten free pastries but the last two times I have been here, I have been given gluten pastries. I'm grateful I had the insight to open these up to confirm what flour was used before I ate them because I don't just get an upset stomach. I end up in the hospital. Both times my order was taken by two different staff that were either high or intoxicated. Their eyes rolled back in their heads and today, the girl that took my order today was tripping backwards, eyes dilated and rolling and couldn't complete a full sentence.The coffee used to be amazing. I actually like the taste of...

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This place, just rocks. It's a yes yes yes yes yes not only is the customer service out of this world. Amazing so personable and just truly professional it is on point always regardless of if there's a line or not these guys really know how to take care of the customers. The food is what you come for and what you come back for and so it's it's so amazing that we've graduated to buying bagels in bulk from them and they even cut them up and told us how to keep them fresh for longer by freezing them. These guys just Rock and they're also great for company events if you need to do breakfast for your team.

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Good food and decent coffee. My experience with the staff was weird to say the least. I tried to ask the person taking my order what the best bagel was and they literally just shrugged their shoulders and had no response. It made for a very awkward interaction. The person who brought my food out also had the personality of a rock. Why does the staff here seem so un friendly? It’s bad enough that I will not return.

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Customer service was really bad. My friends and I like to try different coffee shops and saw a Tik Tok raving about this one. The woman who took our order seemed really irritated and not friendly at all. The friend I was with is an incredibly patient and understanding person and even he commented that she seemed annoyed toward us. pastries and coffee was fine. We’ve visited better coffee shops.

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I was in town from Virginia last week for work and we stopped in to Copper Star for breakfast on Friday. The staff was super friendly and helpful (and patient), and the bagel and coffee were both excellent. Highly recommend that anyone living in or visiting Phoenix stop by at least once. Thank you!Food: 5/5

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