Costa Coffee - Reserva de mesa

I do feel sorry for staff in busy areas, having worked in service for years myself... But the customer service here is cold and rude. They must have a lot of people using or abusing the public toilets because i was forced to buy a drink before going in, to get the code on a receipt. As someone with an invisible condition I was grateful there wasn't a queue and that I'd taken my medication properly... Otherwise it would have been an uncomfortable and risky wait. When I got my receipt the code was printed so small I struggled to get it right without digging my glasses out of my bag, very inaccessible. The server then shouted at me across the room not to use the disabled toilet... To use the ot...

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I have been visiting Costa at Barking Station for a few years, though not every day, but at least a few times a month. As a diabetic patient, I urgently needed to use the restroom and asked the staff if a code was needed. The staff impatiently and rudely replied that the restroom was only for customers. Although I may not have always used the restroom while being a customer, I intended to use it and possibly stay for coffee, but I left feeling uncomfortable due to being denied access to the restroom. The most frustrating part was dealing with the incompetent and unsympathetic manager, especially after explaining my condition as a diabetic. This manager showed no care for a person in urgent n...

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My friend and I, both 16 years old but still in year 11, decided to head to Costa after school. Upon our arrival, we requested a caramel cortado but were told by the barista that she couldn't serve us caffeine because we were under 16. Despite our assurance that we were indeed 16, the barista became aggressive and hostile. We have visited this Costa location many times in the past without any issues, so we were confused as to why this was happening now. Disappointed and upset, we left the restaurant empty-handed.

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I had a simple coffee and a sandwich late in the evening. The coffee was nice hot and really welcome as it was cold outside. The very cheerful server advised she could not toast my sandwich as she'd just tuned off the appliances and scrubbed them down. It wasnt a problem at all and i was pleased to have a warm place to sit, have free internet and a hot coffee. Reserva una mesa ahora

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Staff are rude, leave customers waiting longer than five minutes for coffee while the queue gets longer. They do this so the store looks busy, attracting new customers however its rubbish service for the customers who wait too long for their drink. The coffee shop inside the station is much better and have friendly staff. Better prices and coffee taste.

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A senior woman at the restaurant served me the wrong drink. When I politely pointed out the mistake, she yelled aggressively at me and was very rude instead of correcting it. I would not recommend this Costa. Additionally, I observed her picking items off the dirty floor and making drinks without washing her hands, displaying poor hygiene practices.

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The toilets required a special code printed on the receipt found the toilet to be very unclean doubt they have been attended to this week let alone today for a major brand I normally find to be excellent very disappointed the staff didn’t seem to care after I pointed it out to them either

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Basically I have used wanted to use the toilet and be customer but I was made to wait to place a order when there was a long que and then I had to hold my urine for 10 minutes until I could make my order and use the toilet and to find out it was opened and I didn’t need the code. Reserva una mesa ahora

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Superb friendly staff with a welcoming vibe and recognise regular customers without missing a beat drinks always hot fresh and as requested Costa taste and aromas abound

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Their do a really good service. Baristos are always smiling. I never forget to collect me Morning hot chocolate.

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