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"I would usually give this Costa a 5/5 as it is usually amazing, but wasn't impressed on this visit as there was flys on the cakes, the tables were dirty and had flys on them. The staff were awkward on the visit."
Teléfono: +441843869565
Dirección: 2 Albion Street, CT10 1LT, Thanet, United Kingdom
Ciudad: Thanet
Sitio Web: https://www.costa.co.uk/
Lunes: 06:30-18:30
Martes: 06:30-18:30
Miércoles: 06:30-18:30
Jueves: 06:30-18:30
Viernes: 06:30-18:30
Sábado: 06:30-18:30
Domingo: 08:00-17:00
Platos: 15
Comodidades: 10
Categorías: 5
Reseñas: 1076
My Mum and I went in for a coffee and quick lunch thankfully we chose toasties all wrapped up as when we were waiting to pay we could see flies all over the small cakes!! This put us off ever going again i should have told the staff while in there but there was a queue so i have sent an email to the appropiate people as this cant be a one off judging by the flies on there! This place needs a deep clean and upgrade obviously to sort this out. yuk check the cakes people! or anything left in the open!
This Costa coffee shop is in a very good location but like other shops within this group the coffee is so poor, the beans are of an inferior quality, the staff are not trained to a high enough standard, they don’t know the difference between a latte and a flat white, if you ask for two short shots the barista hasn’t got a clue, it’s not the staff that are at fault, it’s poor training they receive. Costa Coffee are all hype and no substance.
The service at this costa is ludicrously slow. You can even join the queue with just one or two people in front of you and easily wait 10 15 mins for your order to be ready. If there are many people in front of you, genuinely do not bother. I am actually writing this review as I stand in line as the staff member slowly labours in preparing orders ahead of me. Avoid.
I popped in unsure of what to get, But Thomas was there ready to put some surety into my mind. It was only a takeaway but the short exchange I had was enough to compel me to write a review. Thomas made an excellent coffee but what made it worth it was the funny and engaging conversation he brought. Costa may have to be my new coffee stop in Broadstairs.
