I came into crumbl on Saturday to get each one of the cookies because my friend had emergency surgery the night before. When I went in, the kiosk said one of the cookies was sold out. I asked one of the employees when they would be done and I can come back and pick it up. He said 20 minutes and looked very annoyed by my question. I left and came back an hour later (I checked the app to make sure the cookie was in stock) and on the kiosk it was still sold out. I asked the same employee if it was in stock. He asked another employee and she said that it was but for whatever reason it wasn’t updating in the kiosk so I should put a special request note asking for it. That same employee that was i...
Cookies taste really good, but service is poor. Once you realize you're not supposed to talk to the staff and you should just order ahead or use the tablet then it's okay. They give out free cookies to everyone who was at a Twins game when the Twins get 6+ hits the day before, but everyone needs to be there in person and you have to ask them, which requires you to get their attention and the staff usually seems too preoccupied to look up and help you without you awkwardly staring at them after trying to get their attention. Cookies are super good and they have good operations if you order ahead of time. We usually get less than one cookie per person and split them up so we can each try multi...
The staff was so wonderfully helpful and actually gave a sample of a cookie. I was questioning whether I would like or not! I will constantly be going back.
The cookies here are absolutely the best! They may not be the cheapest option, but they are definitely worth every penny.
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I really love the cookies; they taste amazing! However, the customer service is quite slow and could be improved.
Never had an issue with this store before. In fact I’ve been loving it since we moved out here in 2020
It’s so amazing and beautiful as soon as you enter inside it’s smells like a cookie factory
Banana pudding has no bananas, so it's just vanilla pudding, so disappointed.
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It's a bit pricey for a cookie, but my sister really enjoys this place.
Excellent cookies! The flavors and fun and exciting.
