"Del Taco ran out of chicken, and it took 20 minutes to prepare my order. When it finally arrived, it was burnt."
I used to come here everyday (almost) but the staff has become increasingly incompetent (even with online orders). 2 times they forgot my order and proceeded to give me the wrong order (which also cut into my worktime). The 2nd manager on duty had thenerve to be very rude and argumentative as well. I used to love Del Taco until the service became so bad. Not to mention thefood is often old, cold or overcooked (burnt hard chicken sometimes overloaded with white sauce to mask it). The location onGoldensprings (now closed) used to be my favorite. The food was fresh and the female manager who used to work there was friendlyand quick. It is now a Starbucks. I'd rather drive to the location on Dia...
I highly recommend avoiding this restaurant. The management and staff are underperforming, and the food often tastes stale or old. There are issues with handling money and food simultaneously without changing gloves, which is concerning. I've observed numerous violations during my visits. The wait time for food delivery is excessively long, and sometimes there are no condiments available. Additionally, their milkshake machine has been broken for weeks. I've also encountered issues with being overcharged, and the drive-thru service is slow, with wait times exceeding four minutes. New employees seem to come and go every month, which is frustrating. As someone who works in the plaza, I can conf...
I had a negative experience at your restaurant with one of your employees, a woman wearing a pink jacket, who threw the food on the counter. It seemed as though she was not treating customers well, particularly those of Asian descent. I suggest that the manager review the footage from November 3, 2023, between 12:00 PM and 12:11 PM. It might be beneficial for the manager to provide some additional training to her.
Triple disappointment: I eat at Del Taco every week since it's one of my favorite chains, so I'm really sad to say that this is the worst Del Taco I've ever visited. The taco shells were stale and had a cardboard texture. There was a hard piece of plastic in the lettuce. The fries were undercooked, ruining my $12 lunch. To top it off, the restrooms didn't flush and smelled like a dirty truck stop.
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It could have simply been a matter of circumstance. With my background in food service, I know all too well how frequently restaurants function with limited staff to handle customer demand, even when they really need more help. I was especially keen to try this location because I’m intrigued by establishments with lower ratings.
Ultimately, it’s a Del Taco — it was decent.
I used to go to this del taco every Thursday while working, the new assistant manager they hired is a girl I was talking to and in a short relationship with and since things weren’t on the best of terms she told me to never go there again, I have been threatened by her multiple times to have the police called and to be arrested, all because she works at that del taco
Absolutely the worst del taco. Usually in other city's the Del Tacos are awesome. Food is good and served quickly. But this walnut del taco typically the food is smaller in size? Tonight after 45 min waiting for 2 green burritos I gave up and left. I will never be back
The management needs improvement. Waiting nearly half an hour is unacceptable. Sending cars from the drive-thru to the parking lot to wait for their food, only to have orders delayed further, is very frustrating.
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Girl in the drive-thru sounded really depressed and only car in the drive-thru and they make you pull to the front like you ordered 8 meals? this place is a joke
Del Taco ran out of chicken, and it took 20 minutes to prepare my order. When it finally arrived, it was burnt.
