Dickey's Barbecue Pit

We had a terrible experience here the other night. I have been to other Dickey’s many times, and this one a few times (though probably not in a year). I’ve had a lot of barbecue lately so I wanted to go somewhere different this weekend. There were three people behind the counter and a sign that said they were understaffed and to be patient. I have seen Dickey’s run smoothly with three people behind the counter. They were not understaffed, but undertrained. They were having so many issues with th … – show

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Worst barbecue I've ever had! Not only was my portions were poorly given, I order over 50 dollars worth of worthless food. Called management this morning and explained that I'm a new customer and my experience and food were bad. Instead of telling they were going to fix my order and make it right. That was not the case, the owner/management told me that they weren't going to refund, or replace my order. WOW. I told them that I was going to let the world know NOT TO WASTE YOUR TIME OR MONEY!!!!! … – show

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Ordered UberEats. They got my entire order wrong. I ordered the Westerner sandwich with sliced brisket and chicken breast and they gave me pulled pork and Jalapeño cheddar kielbasa instead. I could understand if they don't have certain items but please do not substitute them with other items in case people have allergies. They also didn't provide the 2nd bbq sauce or salad dressing for the side salad. This is my 2nd time I had an order wrong from their restaurant. Will not be getting food … – show

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No Pork served here because it’s Halal see pictures). For those unfamiliar, Halal products must meet Islamic dietary restrictions. Swine pork) is prohibited and no Cross-Contamination of Halal Non-Halal foods is allowed. Receipt customer gets if they get one) only has the paid total. I had to ask to see their receipt that has the breakdown of items. See picture) I was over charged on my side orders. Ordered pork ribs but they gave me beef ribs and only received 3 of the 6 ribs I ordered … – show Reserva una mesa ahora

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So order 2 3 meat plates through uber eats, mistake number 1! 2nd missing sides for one of the meals. 3rd, this is the driest BBQ I've eaten the ribs tasted like they were reheated from yesterday. Chicken chewy and brisket inedible! Won't eat at Dickys again. At least not in Illinois. May try once I'm back in Texas but won't guarantee that!

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To the guy behind the counter (unfortunately didn’t catch your name), thank you so much! You definitely went above and beyond to make my visit (albeit brief) an amazing one! Thank you for being exactly who you are! If you need a tasty place to get some bomb bbq, l then pick this place, for the customer service alone!

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I'm just confused. I understand being short staffed but being completely careless in preparing food is uncalled for. A complete waste of money…will not be returning. Sauces have a strange smell to them, cheese on dishes isn't even melted. Ridiculous

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Meet was tasting a little watery they were out of one of their signature items fried okra and the price was High on my end… Reserva una mesa ahora

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Excellent halal super bowl wings and service, super impressed…thank you!

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The brisket was so salty could not eat. Will not go back again

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