Dilettante Mocha Cafe At Kent Station

As you can already see by their ratings,this coffee shop has really bad management! I don't know if the owner of this cafe cares about his customers and his workers providing great customer service or not but the workers ,in my case the manger,provided the worst customer service I've ever got. I am not the type to write bad reviews for no reason but trust me ,I just spent 2 minutes of my busy schedule to write this review for a reason.There is plenty other coffee shops in the area,I would suggest looking for a different coffee shop before your day gets ruined.You don't loose a business in a day but you do daily when you trust your business to a manager like the one at this cafe.Hope the owne...

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Made a big mistake by choosing this coffee shop as a place for my business meeting. To make it short, my business meeting got ruined by horrible customer service.The manager of this coffee shop is an extremely rude lady , as a business owner I would not let such poor management to be in charge of the part of the business.I will not recommend this cafe to anyone, coffee shop is not only about coffee but also, about great customer service and amazing people who will greet you and make your experience memorable.The manager at least did that part of the job, since I won’t ever forget how she treated me and my business partners. 0 stars for customer service/manager.

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Today was our first time at this cafe. We were not greeted by the cashier, she just stared at us until we ordered. I ordered a grande no foam latte with whole milk fairly easy order. It came with 2% milk, I reminded her I ordered whole milk. The second try came with 1/3 of the cup filled with foam. I took it but we won’t be back. Put your head in the game cashier.

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worst coffee experience ever, service was terrible; hopefully my review will help others avoid the type of service we have been exposed to. I will inform my associates, my salesmen, my contractors, my friends, my family and all the others I can avoid with these people

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Interestingly, this is the only non Starbucks Cafe within miles. Conveniently located with a fire place outside. Cute

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