2 /5
Reseña
★
★
Did not have a great experience here. We came in for lunch and noticed right away our server (was a male, didn’t get a name) was a bit cold/had an attitude, but we didn’t mind or pay attention to that initially. My partner order the Cesar Burger and enjoyed it, I ordered their District Sandwich and when it came it was slathered in mayo/aioli. I didn’t remember seeing that ingredient in the description of the sandwich, and unfortunately the amount of Mayo made the sandwich inedible for me. I asked our server if there was any way I could get a replacement sandwich without the Mayo or something else from the menu, and the server came across very unapologetic. They basically said they couldn’t give me anything else without me having to pay for additional food as “all the ingredients are on the menu” (aka you should have known what you were ordering) and proceeded to tell me that “This is Spain” as an explanation for the situation. I was not asking for a new meal as an entitled American, in fact I have lived and studied in Spain before and am well accustomed to the culture. I felt very disappointed and disrespected in that comment, and the fact no solution was offered to remedy the inedible sandwich is just bad service. Our server just watched as I didn’t touch my food the entire meal and the poor sandwich was wasted. Not to mention, I checked the menu after and there was NO mention of Mayo or an aioli sauce in sandwich description (at least on the English menu), so my servers attitude wasn’t even justified. Bad service can poison an entire interaction. I cannot recommend this restaurant as they don’t seem to value their customers and I’ve had much kinder interactions, IN SPAIN, which are more worthy of my attendance.