I have had two disappointing experiences at this restaurant in the past, but this morning at 10:00 a.m., my experience was wonderful. The team on duty was outstanding in their customer service. I keep returning to this place because I love Dunkin' Donuts; it’s my go-to coffee when I run out of milk at home. The staff, particularly the tall gentleman at the window and the young lady who helped me today (twice, since I spilled my first latte), really went above and beyond. They provided me with paper towels and turned my day around. These two employees are truly exceptional and are the kind of workers that any business would be fortunate to have. Wishing you a blessed day!
I had a disappointing experience with the district manager at this restaurant. When I asked a simple question, she responded rudely and with an attitude. I received a cold, dried-up snack and bacon, and when I raised my concern, she insisted that it was standard for Dunkin'. Another manager suggested that if other locations do it differently, they must be doing it wrong. I pointed out that it seemed odd for every other location to be incorrect, and she bluntly agreed, becoming increasingly rude. This behavior from management is very unprofessional; I wouldn't even give them one star.
I cannot get a consistent cup of coffee from DD. It's not this particular address alone. The coffee is burnt tasting like it has been on the heating pad for hours or seems to be poured mid-brew, or it's tepid. Very seldom will my nearly $3.00 buy a cup of coffee that is enjoyable. So I do not visit unless I have no other choice. I now go to market basket to buy DD dark roast coffee (which isn't offered at franchise locations now, dumb) and make my own. It seems that this brand is working very hard to rid itself of serving coffee. It worked for me.
I drive a large truck and this location regularly shuts down the counter inside the gas station. There is a sign blocking the counter that says use the app or the drive through. I will not download the app and I will not take a 40 foot long truck through the drive through. Not very good customer service.
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Enjoy a decadent hot chocolate with a hint of milk that complements our delightful wake-up wraps beautifully. While French crullers are no longer available, we assure you, you won't even notice their absence!
The restaurant is spotless, and the staff is fantastic. I really enjoy the soups, salads, sandwiches, and desserts. Just thinking about them makes me want to visit right now. It's amazing!
This location absolutely sucks. The drive-thru takes forever and on probably 4-5 occasions i went around 5:30am before work and they just weren’t even open.
This is the dunks right next to my work. I have never had a good experience here. They don’t even know their new beverage flavors “we don’t have that”
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Piper is a very sweet and professional young woman, she deserves a raise for all her hard work!
Most lobby are closed ridiculous only 1 star because can't go lower
