The Dunkin' Donuts in the Island Rec parking lot is by far the worst one I've ever visited. I've been a regular almost daily for a year since I live nearby, but the staff are unfriendly, distant, and often rude. Even though I order through the app, today I waited 20 minutes only to receive my food burnt and neglected in the toaster. The store wasn’t busy, yet I was completely ignored. When I requested a refund, the woman just laughed and said she was working on it. I won’t be going back there again.
This Dunkin' location is far from the best. I requested that my dragon fruit passion drink be watered down because it was overly sweet, but they refused to do so, advising me to order water separately to mix in. Additionally, when my son inquired about the bathroom keys, they informed us that someone was already using the restroom. Just two minutes later, someone else asked and was given the key without issue. It’s clear that this location needs a complete staff overhaul if it hopes to succeed.
Was gonna order here after using the bathroom but the cashier had the nerve to say to me “thank you for asking” sarcastically over the fact that I had to use the bathroom. I am not trying to not give you business but since you threw me such an attitude I am not going to make a purchase or ever step into this Dunkin again!! Food: 1 Service: 1 Atmosphere: 1
The staff at Dunkin' were unable to process rewards through the app. When I requested a cashier to cancel my order because I didn't have my wallet, she said that wasn't possible. Even though there were customers waiting to order, I insisted she continue. She appeared a bit confused, but the manager eventually stepped in and handled the situation smoothly.
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I recently visited Dunkin' and was disappointed to see the employees arguing with each other. When I received my food, it was undercooked, so I returned it. Food safety should be a priority, especially for customers like me with serious medical conditions. I can't have Dunkin' putting my health at risk!
My experience at Dunkin' was extremely disappointing. Mohammed assisted me, but he made the worst drink I've ever tasted. On top of that, he was unprofessional and insulted me. Additionally, his service was incredibly slow. I believe he should be let go.
Clean. Open early. The inside was spotless and very appealing to the eye. Seems like Dunkin is paying more attention to their aesthetic. And of course the food is on point.
The girl who works the early shift has been there a long time and is the unfriendly person I have ever encountered.
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I placed my order in advance through the app, and my Iced Coffee was ready when I arrived just a few minutes later.
They work hard and order is always right. Service: 4 Price per person: $1–10
