Dunkin' - Reservar una mesa

I had a very disappointing experience at this restaurant today. I've been a regular customer, ordering the same drinks daily to accumulate points on their app for redeeming free beverages. When I went in today to use my free drink, they refused to let me redeem two of them, insisting that I had to come back the next day. This policy isn't mentioned anywhere on the app. I've visited other locations and had no issues redeeming my points. On top of that, the manager was quite rude about the situation. If I could give zero stars, I would rate them 0 out of 5.

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Horrible customer service lies about the latte machine being down i had ordered my free beverage greeted with attitude i spend alot at dd told only hot or iced coffe thats it went in the back to make my coffee and after 4 minutes another employee brought my cup out very bad attitude and super petty cheap last time i trued to get a cold brew with no ice i argued for 5 minutes about the fact i cant order my cold Brew without ice people arent d and this only frustrates customer's pay good money for a coffee to be greeted with attitude go somewhere else

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Normally good service. They made a mistake on my order today and I noticed after I payed. The manager straight out said I placed my order wrong and stated that I already pay. Wouldn’t correct my order .

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Very helpful stuff and the lady that helped me today was pretty cute as well! :

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Duncan always delivers a great experience, no matter which location I visit.

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