Avoid if possible. Too many times we don’t consider reviews of these big chain restaurants, but this is literally the worst Dunkin I’ve ever been to. I waited 30 mins total to wait in line, place my order, and wait until everyone behind me order was made and then mine eventually. he said he forgot) ordered bacon, latte, and a donut). One staff member working the register and making food and drinks. Other staff member was out on a smoke break while 5 people are in line. Donut was hard and stale, asked for another donut and was told “all of them are like this, they been here all day.” Proceeded to ask for a refund and the gentleman told me he didn’t know how to do that, so he doesn’t know what...
I stopped coming to this location a while ago and recently started back up, however, I will stop coming to this location once again. I walked up to the counter today and rather than being greeted, the first thing told to me was ?if you want to order ahot drink, we?re out?. I was actually there because the mobile order I had placed 15 minutes prior for 2 donuts were not?ready?. Whenever my mobile order includes donuts, it?s never ready. My drink will be at the pickup area for mobile orders butno donuts. So then I have to wait to speak to get the attention of an employee to grab the rest of my order which defeats thepurpose of me placing my order ahead of time. To grab and go and be on my way...
Long wait times and several incorrect orders per visit. The staff is friendly enough when someone points out an incorrect order, they promptly fix the problem. But management needs to do better with training, and increase the number of employees atthis location. I've waited over 20 minutes for iced coffee on half a dozen occasions. Last time I was in, 3 drink orders in arow were made incorrectly. I love DD, but it's hard to justify coming to this location. Do yourself a favor, and head to theStarbucks a few blocks down the road.
I?ve visited this location multiple times and each time I?ve had a wait of 45 minutes. Even when they aren?t busy you somehow still have a wait of at least 20 mins. Certain staff members can be very rude and will ignore you if you have a question ortrying to explain something is missing in your order. The last time I ate here I ordered a bagel with cream cheese throughdoordash and they basically gave me a plain bagel with nothing on it. There is another Dunkin location just 5 minutes from thisone which is wayyy better!
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Three people at the counter for morning rush, whom don't seem to work well together. They usually do an okay job if rather slow. Today however it was chaos. The mobile order tickets were all over, orders seemed to come out in random order, lidsweren't put on tightly. The crew looked upset to have to hustle instead of being happy to be working. I will take my businesselsewhere from now on.
I want to say thank you to the brother and sister that work there in the morning. They were friendly, made me laugh, worked at a fast pace and just made my day. My order was exactly as requested extra crispy hash browns and extra crispy bacon. You two have great attitudes and wish you all the success in the
A lot of these reviews clearly are coming from people who never worked customer service before these young ladies and men are doing a great job and I know it can be hard you guys can?t blame your poor time management on the workers they are doing thebest they can keep it up you guys !
We stop here as a result of the family members who want to repair a certain Dunkin donut coffee. I was able to go inside safely the specific coffee taste and mixtures that the children wanted. The service was fast and they workers were pretty friendly.
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Bad experience, service was extremely SLOW. Plus, my call in order was wrong.
We had to repeat our order several times. No one got correct
