Einstein Bros. Bagels

I went in on a Saturday morning on 3/9/24 I was the only person in line so far,and I was pressed for time, however there was two workers and a person I assume was the manager behind the counter, a worker and a manager we’re fixing orders another worker was filling little cups with extra sauce . when she came to the register I asked her how long would it take to make two brisket sandwiches? she told me about five minutes I told her “OK, go ahead let’s make it.” I put in my order and paid for it . she started my order as she got over close to the person who I assume is her manager and she’s getting ready to cook the eggs for the order. The person says something to her and she leaves my order and goes in the back, when she comes back, She comes back with two packs of cups, so I said to her you stop making my order to go and get some cups for the lady who I assumed was the manager, the lady turns around and says oh there’s customers before you and she needs to help, so I told her if you needed her help you should’ve gotten help before I put my order in. Don’t leave my food getting cold while she gets you cups for your order? I thought that was very unprofessional, if the lady who took my order had said I can’t start your order until I help the manager with that order that she was filling ,then I would’ve left because I didn’t have time to wait for somebody’s order To be made instead of mine. That’s why I asked how long would it take before I put an order in.. my brisket ended up with jalapeños which I do not eat so my breakfast ended up being a complete disappointment for almost $30. I should’ve been able to enjoy that. I also purchased 1 lg 1 med/ sm orange juice.

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I purchase bagels from this location every Monday. I walk in to repeat my same order and today I'm being told they CANNOT provide me with bagels because their oven is broken. I don't understand as their bagel bins are full. This is not a way to treat a loyal and repeat customer.

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Ever since Einstein’s parent company JAB Holdings filed for IPO the quality of the coffee has gone down. I feel like they water down the coffee to lower costs so that they can maximize profits and sell the stock at the highest price possible.

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Best Einstein Bagels Shop I've ever been to in Miami. Great service and great food. Was greeted by the owner himself. Cool guy!

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Brunch on the go from this place was so good.

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