El Pollo Loco - Reserva de mesa

I was disappointed with my experience at the restaurant. Several items that I had hoped to see on the menu were not available, which was frustrating because I was looking forward to my favorites. What bothered me the most was when I ordered a four-piece meal. When I opened the container, I found only one regular-sized piece, while the others looked like they belonged to a child’s meal. It felt unfair to play those kinds of games with customers. I believe you can do better, Mr. Loco, and I encourage you to make those improvements.

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My favorite El Pollo Loco, because the chicken is cooked right (juicy not dry), and my curbside orders are ready when I go to the restaurant. I have visited this location for over 4 years. I would give 5 stars, but sometimes the salsa and tortillas I ordered are not correct (all flour tortillas when I ordered flour and corn tortillas and Zilantro salsa when I ordered medium salsa). I'll check all orders before I leave the restaurant. Many parking spaces near the restaurant and is located directly on 2nd Street in Beaumont. CA.

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This restaurant frequently closes its food service at random times, disregarding the posted hours. They do accept EBT, but you can only use it when the dining area is open. More often than not, orders get mixed up. The cleanliness is a real issue too; every time I visit, the counters, credit machines, and plexiglass always have the same grime on them, even if I haven't been there in a week. Additionally, there's one employee who consistently has a poor attitude, making you feel unwelcome when placing your order.

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Sorry guys this is worste chicken I have had. First time I tried at this location I didn't know it's gonna happen to me. I just wasted my money, time and gas drive thru. I saw bad review all of them true. My advice please don't sale bad smelled chicken. Please don't play with peoples health. I don't recommend this chicken. Reserva una mesa ahora

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Very positive experience with curbside pick up. Got my food as expected even was still warm even though I had arrived 10 mins after scheduled pick up time ????? The customer service was great. Asked for extra salsa and they went and got extra salsa ????It's the little things that count : thank you! ?

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Love Pollo Loco. The food is good but totally stingy with salsa and onions I got a large family meal for 8 and when I ask for a lot of onions and cilantro, I got one small pack... Enough for one... Like... What? Otherwise it was a good experience.

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Love Pollo Loco. The food is good, but totally stingy with salsa and onions I got a great family meal for 8 and if I after lots of onions and Zilantro, I got a small pack... Enough for a... what? Otherwise it was a good experience.

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Pico de gallo, salsa and avocado salsa and the lady on the trip in gave me the ?deer in the headlight? I repeat myself and don't answer, just close the window!! I'm sorry I'm not here anymore. I'm going somewhere else. Reserva una mesa ahora

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I had a terrible experience at this restaurant, mainly due to the rude behavior of the manager, Julian. I don't think I'll ever return after such poor service.

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Very positive experience with Curbside Pick up. I even warm my food as expected, although I arrived 10 minutes after the scheduled pick-up time

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