Placed my order last night 9.24pm, guy was impatient on the phone, said be with you soon. Order arrived at 10.57pm after 4 further phone calls the the store. Was warmish. Asked for discount but said couldn’t reduce it. I ordered a small donner meat on chips with lettuce cucumber, garlic sauce and bbq sauce. It arrived with lettuce (5/6 little slithers) about 3 pieces of cucumber and smothered in chilli sauce. I couldn’t even eat it it was too spicy for me. On my final phone call I lost my temper and shouted and only then did I get an apology. Over an hour and a half I waited for my food. Safe to say I won’t be using them again.
Upon entering the restaurant, I found that all the customers had left and the four staff members were busy chatting amongst themselves. None of them greeted me, so I decided to inquire about their customer service. One staff member responded by asking if I couldn't see how busy they were, without offering an apology for not acknowledging me. Feeling disappointed by their attitude, I left the restaurant and have no plans to return as I found their treatment of customers to be unacceptable.
Ordered my food and it took well over an hour to come. When it did eventually arrive, the order was not what I asked for over the phone. There was no chips with my meal which was ordered and in the kabab was salad such as onions and green peppers which were not asked for.
The staff at this restaurant are unhelpful and incompetent when it comes to phone orders. The food arrived cold, and they even charged for delivery despite being less than a mile away. Overall, a disappointing experience.
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Waited 1.5 hours for food. Once order finally arrived all meals were cold. Opened my kebab to find large black hair on my kebab meat. Chips were like concrete absolutely disgusting. Would never eat here again. Vile 0 star
Food is hit an miss customer service is 99.9% TERRIBLE! Rude staff who tell you wait a second after answering the phone then take 5 minutes ignoring you regularly get the orders wrong too.
Dont ever buy from this place the food is rank rotten the people who own it are rank rotten probably the worst kebab shop in the whole of the uk
This shop is amazing. The portions are very generous for the price and the service is fantastic. I will definitely be returning.
Reserva una mesa ahora
Never gets the order right and when trys to tell them they got it wrong they claim your wrong!! Highly would NOT use this place
Best take away ever I really enjoyed it we had family deal 2 it was superb you will love ely kebab house
Party Meal Deal - 8 Pcs Chicken, 2 Fries, Coleslaw, Bottle Of Drink
Kebab Meal For 2 - 2 X Mixed Kebabs, Large Fries & 2 Drinks
Chicken Strip Meal - 6 Chicken Strips, Fries & Drink
Burger Meal - 2 X 1/4 Lb Burgers, 2 Fries & 2 Drinks
Family Pack - 12 Pcs Chicken, 4 Fries, 8 Wings
3 Pcs Chicken, 4 Wings, Fries & Drink
Coleslaw & Side Salad With 1.5L Drink
2 X 7" Pizzas, 2 Fries & 2 Drinks
1/4 Lb Burger, Fries & Drink
Donner & Chicken Tikka Pizza
