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"We got in a day early before our New England/Canadian cruise. They staff, rooms and emenities were wonderful. A much needed break after our long flight from Southern California."
Teléfono: (+1)4108500747
Dirección: 1300 Concourse Dr, 21090, Linthicum Heights, US, United States
Reserva, Reservación
Ciudad: Linthicum Heights
Sitio Web: https://www.hilton.com/en/hotels/baliaes-embassy-suites-baltimore-at-bwi-airport/
Platos: 1
Categorías: 5
Reseñas: 218
This was the worst stay I had every had at a hotel. The room is very old and broken down, the hotel phone did not work. I informed the front they send an engineer to tell me that the phones on the 2nd and 3rd phone are not working and he can't fix it. I asked about a menu to order room service and was told I need to go to the restaurant to order what I want and ask them to bring it to my room. What type of room service? I needed towel and was told to come to the main counter and pick it up myself. I called customer support for assistance because I couldn't believe I was having such a bad experience at a Hilton location and embassy too. The rep at the Hilton customer refuse to help. Ask me to...
This hotel isn't too bad. They just need to clean more. Maybe it isn't as clean because of the location (near BWI airport) and the constant turnover of people traveling.Also, the hotel allows dogs. I am okay with the dogs. However, they do not have a designated floor for them. So, they are allowed on any floor and room. Maybe that's a reason for the cleanliness issue. If you're going to allow dogs, designate a floor and set of rooms for them and their owners.Rooms: The rooms weren't too bad. They need to remodel and clean thoroughly. They seem to be outdated.Food drinks: The free breakfast was great. We had omelets, bacon, and hashbrowms one day. The following day, we had omelets and turkey...
This is the worst hotel I’ve stayed at in my entire life. Not only am I ashamed that I booked it. But I’m ashamed that I am an actual Hilton honors member and this is what I was allowed to stay in. From the mold in the lobby teaching across the ceiling but the overall air quality and temperature in the room. I wasn’t greeted by any valet, any hotel member or staff. My room stayed on 80 degrees and the thermostat was broken. There were no sheer curtains in mutton so it was either sit in the dark with windows closed on the 3rd floor or open the windows in the middle of summer and burn while the passerbyers look at you. Not only will I NEVER stay here again but the whole hotel needs a revamp.
I was very pleased satisfied with the level of customer service I received from the front desk staff on 9/15/23 5:15pm that completed the reservation. Their customer service were wonderful/friendly EXCELLENT. The bartender Ms. LISA, the Chef Ms. Brandy housekeeping staff. They all had excellent customer service.They were very cheerful, helpful, friendly, professional and extremely willing to help myself family.Nearby activities: So many places and things to do.Safety: Security was on site very visible.Food drinks: Delicious tasty food drinks Reserva una mesa ahora
Never use the parking service for this location. Unreliable pick up from the airport. Used them twice. First we had to get an Uber after we gave up waiting for the shuttle for over 20 minutes. Second, shuttle was late for 15 minutes. They also advised us to park in the back of the hotel and was told the shuttle will take us back but was dropped off in the front and was told to walk back. I normally wouldn’t complain but I got back from a very long and overseas flight with my family with several luggages!
This hotel was excellent. Great location close to everything in Baltimore. The service was superb and room was excellent. Loved the evening reception. The bartender and waitress was very friendly and hard working. I loved the fitness center even though the total gym machine is not operating. The bool was great too. The hotel had everything we were looking for in a Baltimore weekend getaway.
It's been a couple nights here on a visit to Maryland. The room was very nice and that everything anyone would need. The happy hour was great but crowded and the breakfasts were awesome.Rooms: Very roomy and had everything one needs for comfort.Food drinks: The reception happy hour was very good. Two free well drinks per room.
Everything was nice and clean. The room was a good size, the beds were comfortable. The only complaint we have is that the staff wasn't very nice, everyone we seemed to come in contact with had an attitude, they were very short when being asked a question like they were annoyed that they were being spoken to. Reserva una mesa ahora
They advertise their shuttle bus every 30 minutes on the hour. We waited for over an hour and every time I called the front desk said they were on their way. When they finally arrived (with 2 passengers), TJ (driver) said there were too many cars parked on the airport so he decided to leave and come back.
