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"Wonderful hotel with an excellent restaurant. Staff is very helpful and friendly."
Teléfono: +41336758020
Dirección: Inneri Haupstrasse, Kandersteg, Switzerland
Ciudad: Kandersteg
Sitio Web: http://www.ermitage-kandersteg.ch/
Platos: 17
Comodidades: 22
Categorías: 5
Reseñas: 1275
The staff is very nice, friendly and helpful. Each of the staff we met either at the reception or restaurant or cleaning staff they were all very nice and with a smile and happy to help. The restaurant and food is amazing. We were in the suite with 2 bedrooms and it was huge, a bit old, but had everything we need. They even let us park our car after our stay. The hotel is located right next to the Gandola and has a beautiful landscape all around. I can recommend this place to everyone and definitely come back. Thank you.
The hotel is located a bit away from Kandersteg center, but new clean rooms. However, the manager was not pleasant to treat. The man seemed to use people who use booking platforms instead of booking directly, and made sure that his resentment was known instead of trying to be helpful. If you don't like being treated like garbage, look elsewhere. Edit: Subtraction of 1 star for distracting responsibility in response, instead of trying to understand what went wrong.
The room was very nice, we had the premium double room with south balcony, which I can recommend. The bed was comfortable and the bathroom was well designed. Unfortunately, the hot tube does not work at the moment, which was unfortunately, as we specifically booked for it. Dinner on the first night was nice, breakfast okay. The sauna is very nice, but it costs extra what we didn't know until we had to buy. the bill.
