2 /5
Reseña
★
★
This hotel is a dump! First off, don 't book a room through any third party agency because if you do and you get a smoking room they will not change it; even when you didn 't know you booked a smoking room. We asked and the response was because it was booked through a third party we can 't change your room, which I found to be complete bull because they want you to book through them rather than Expedia. Also, realized non-smoking rooms are much more expensive than smoking rooms. They said we could ask for an ozone machine that is supposed to clean the air quality, but it didn 't do much. Thankfully, we didn 't have heavy smokers next to us or across the hall. Second, the hotel housekeeping are still following Covid policies and will not clean your room until you have checked out. The check-in clerk did not mention this to us at all- so one morning we showered and put our dirty towels on the floor for fresh ones, went hiking all day at the Smokey Mountains, and came back to a dirty room. Finally, the amenities here are outdated and old. I would not recommend this place. I gave a rating of 2 stars for the casino restaurants, the staff who were nice, and the pool with pool bar (which is about 3 ft deep). If you want to eat at a restaurant and not the food court (which was pretty good) book a reservation.