Feng Chophouse (asylum St)

We were celebrating my boyfriend’s birthday where we were clearly discriminated against. For starters it took almost 15 minutes for us to be greeted once we sat down at our reserved table. The dark haired bartender/ waitress was talking amongst another blonde bartender instead of greeting us. Tables around us with were attended to several times during this wait. Once we asked for the special cocktail of the day it was clearly made up on the spot as the waitress hesitated before saying “watermelon punch” I couldn’t help but laugh at this. Once she placed our order to her friend whom she was speaking with for 15 minutes before greeting us she insisted the drink be “light like really really light” I wasn’t sure what this meant but once I got my drink I realized the lack of liquor in the drink. Our food was brought out by gentlemen bus boys whom I pray receive tips. Once I placed another drink order with the blond bartender I told her “not light this time” once I received my second drink it clearly had more alcohol. My point of this message is the restaurant needs sensitivity training on unconscious biases. It felt from the moment we walked in they expected us to not be familiar with fine dining. From the waiting to the waitresses all around standoffish behavior I won’t be coming back to this establishment. This treatment is quite familiar in the area of downtown Hartford. We are two college educated, Diversity Inclusion certified professionals who work with the state and the top insurance company in Hartford in finance. Us nor anybody of any background should have to feel unwanted in an establishment, do better.

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The service was absolutely terrible it was No room for accommodations. Waiter Taylor had a rude tone and attitude towards our party. The food was really good but poor quality drinks and wouldn’t allow any changes. Her attitude and rudeness ruined my birthday night. And as I WAS LEAVING THE MANAGER PULLED ME TO CHECK ME ABOUT THIS REVIEW I WROTE WHILE IN THE RESTAURANT. Exact words were “i was listening in the other room and Taylor was not rude. Just because you don’t hear what you want does not mean she was rude”. I replied and stated this was MY EXPERIENCE and I am very valid in my experience. I was very shocked this was happening and he was willing to argue back and forth with me on my experience. It was Very unprofessional and uncalled for instead of apologizing he insisted on checking me on my post. Our party still treated Taylor with respect and thanked her countless times while she served us. They were not accommodating, I had booked a reservation for 6 people and forgot to include myself (dumb on my part) and Taylor was not willing to accommodate at first asked manager for permission and he allowed it. Then I ordered a coconut drink that was very heavy on the coconut and I asked to get it replace with something else and was told no due to the drink description stating it had Coconut. Which is understandable but people don’t always like their food and drinks and many restaurants are very accommodating and make sure you leave satisfied.

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Sushis are really good Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5

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Can't wait to return Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5

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Food: 4 Service: 5 Atmosphere: 5

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